` @@@ @@@@Vd   EN DB P     & .S< s` p[[J    /6  D % 3 cT;C,J 1^Abhilash2002r al20012_Al-Alawi1998O Alborzi2003Albrecht2003 Aldrich1998` Aldrich2000 Aldrich2002a Alexander2001 Allen2001b Ambite20012 Angeletti2003c Anonymous2000d Anonymous2002e Anonymous2002f Anonymous2003 Arcieri2002 Aref20010b Arens2001g Armstrong2002Ashbaugh2002h Asher2002iAtherton2002j Bajaj2003k Bannister2002l Barata2003m Barkley2000n Barnes2003o Barnum2002, Batini20011p Bellamy2002 Bertot20022 Bertot2003q Beynon-Davies2003 Bhalla20022r Biancucci2001# Borins2002s Bouguettaya2001t Box1999O Brabec20033 Brandt2003u Brown1999v Burn20037 Burrows2003 Butler20022 Cable2002l Cain20030s Cameron2001 Carlitz2002 Celentano2002Chadwick2003wChadwick2003x Chakravarti1998yCharbaji2003 Chen2001z CHen2003 Chen20033 Cheng2003 Cheng2003 Choi19999 Chou20033 Chung2002{ Chung2003 Ciment2003| Claessens2002} Clark2003| Cock2002~ Coe2001 Collins2002 Cresswell2001 Cullen2003 D'Ambra2002 Dale2001 Davis2001+ Dawson20033 Deakins2002 Dearstyne2001 Dearstyne2001 Deb1999 Dedrick2003| Dem2002 Deshazo2001 Deshpande1999Devadoss20030 Dhingra2002 Dillon20022 Dotterweich2003  Doty2002I Dow2002) Dridi2003 Du2002Edmiston2003 Eischen2003 Eisenberg2003Enticott2003 Erdelez2002O Esperanca2003Fletcher2002Fletcher2003 Foster20033 Gant2001 Gasco2003D Georgiadis2001 Ghafoor2001 Gibbs2003 Go2002 Golubchik2003r Goode2001D Gouscos2001b Gravano2001 Griffin20032 Grillo20030) Gritzalis2003Gronlund2003 Gunn20020 Halchin2002 Halpin20033% Haque20021 Hariharan2003bHatzivassiloglou2001 Heeks2001 Heeks2002O Hjaltason2003 Ho2002 Holden2003Holliday2002 Horton2001b Hovy20011 Hovy2003 Huang2002 Huang2003 Hudson2003I Hughes20022r Hunter20010 Hwang1999 Jackson2003 Jaeger2002 Jaeger2003 Jensen2001 Jorgensen2002 Joshi2001 Juillet2001 Kampen2003' Karim2003 Kase20022 Kawalek2002 Kaylor2001 Keating2001 Kernaghan20021 Khaneja2003 Khuller2003 Kim2003 Kim2003b Klavans2001h Knapp2002  Koga2003 Koh2003 Kraemer2003xKrishnan199892 Lalk20030)Lambrinoudakis2003 Laskowski2000 Layne2001 Le20020* Leach2003 Lee2001 Lee2003! Lenk2002( Levack2003 Liao2003 Liao20033+ Lopez20032 Lorusso2003 Lowry2003 Lu2002 Luling2001 Ma20020 Mahler2002 Marche2003 Marchionini2003DMartakos20010\ Matsuki2002\ Matsushima2002 May2003 McClure2002 McClure2003 McHenry2003McMullen2000 McNeal2003 McNiven2003, Mecella2001sMedjahed20010- Meer2003 Melideo2002.Melitski2003yMikdashi2003 Miranda20020 Misra20021 Misra20032 Missier20033 Molina2003& Moon2002O Morgan200304 Morphet2003 Mossberger2003 Moulton20025 Muir20026 Mullen2003 Mundy2001? Murata20033 Myeong1999Nardelli2002 Netchaeva20027 Nettleton20038 Norris2003 Norris2003 Notess20009 Nugent2001 Nunamaker2003+ Okamoto2003: Omura20005 Oppenheim2002s Ouzzani2001r Owings20010 Pan2003; Paquet2000 Paquet20011~ Paquet2001 Pardo2001 Parker2003" Peled2001) Pernul20030z Perry2003b Philpot2001 Potter2002* Pratchett2003< Prattipati2003| Preneel2002Prybutok2003 Quan2002j Ram2003 Regan2002= Roach2002v Robins2003 Roy2001~ Roy2001> Roy2003+ Russell2003? Sakurai2003  Salem2003 Samet2003 Samet2003O Samet2003ASchedler2003Scherlis2003B Schorr1998  Sepic2002C Shuler2003 Silcock2001$ Snellen2002Snijkers2003Spafford2001D Stamoulis2001ESteyaert2000F Stoker1998B Stolfo1998J Streib2003 Strejcek2003G Susman2001H Swartz2001\ Takano20022 Talamo20020O Tanin2003I Teicher2002 Theil2003J Thomas2003Thompson2002 Tigre2003K Tillman2003 Tilman2002 Tolbert2003L Toregas2001\ Tsukamoto2002 Tsunoo2002 Van der Meer2003 Van Eck2001 Van Winden20030| Vandewalle20022Verykios2003n Vidgen2003 Vigoda2002Waisanen2002k Walsh2002 Wan2003 Watson2001 Whitson2001qWilliams2003- Winden2003 Wong2003 Yang2003h Yi20020? Yoshida2003 Zahng2002Zenilman2002 Zhang2002002̩ Zhang20022̩ Zhang20022002̩ Zhang2002Zhang2002ang2002$!"#'(*$4 -,+.501 26 )) Authors/*Journals SKeywords w                               ! /  Abhilash, C M al, etAl-Alawi, J. S. K. Alborzi, H.Albrecht, C. C. Aldrich, D.Alexander, C. J. Allen, B. A. Ambite, J. L. Angeletti, P. Anonymous Arcieri, F. Aref, W. G. Arens, Y.Armstrong, Abby Ashbaugh, S. Asher, C.Atherton, LucyBajaj, AkhileshBannister, FrankBarata, KimberlyBarkley, D. C.Barnes, Stuart J Barnum, G. Batini, C.Bellamy, Christine Bertot, J. C.Beynon-Davies, P. Bhalla, VBiancucci, Robert J Borins, S.Bouguettaya, A. Box, R. C. Brabec, F. Brandt, L. Brown, W. R. Burn, Janice Burrows, R.Butler, Patrick Cable, Susan Cain, Piers Cameron, J.Carlitz, R. D.Celentano, D. D. Chadwick, A.Chakravarti, A. K.Charbaji, Abdulrazzak Chen, I. L. Chen, Y. C. CHen, Yu-Che Cheng, C. H. Cheng, W. C. Choi, Y. Chou, C. F. Chung, A. Chung, Oscar Ciment, M.Claessens, Joris Clark, EugeneCock, Danny De Coe, A. Collins, NeilCresswell, A. M. Cullen, R. D'Ambra, J Dale, Adrian Davis, L. Dawson, E. Deakins, EricDearstyne, Bruce W Deb, G. K. Dedrick, J. Dem, Valentin Deshazo, R.Deshpande, W. R.Devadoss, Paul Raj Dhingra, A.Dillon, Stuart MDotterweich, L. J. Doty, P. Dow, Nina Dridi, F. Du, JiaEdmiston, K. D. Eischen, K.Eisenberg, Jon Enticott, G. Erdelez, S. Esperanca, C.Facinoli, S. L.Fletcher, P. D.Fletcher, Patricia D Fletcher, Patricia Diamond Foster, A. Gant, J. Gasco, M. Georgiadis, P Ghafoor, A. Gibbs, J. Go, V. F. Golubchik, L.Goode, Larry J Gouscos, D Gravano, L. Griffin, D. Grillo, F. Gritzalis, S. Gronlund, A. Gunn, R. W.Halchin, L. E. Halpin, E. Haque, M. S. Hariharan, R.Hatzivassiloglou, V. Heeks, R.Heeks, RichardHjaltason, G. R. Ho, A. T. K. Holden, S. H.Holden, Stephen H Holliday, Ian Horton, F. W. Hovy, E. Hovy, EduardHuang, Jimmy C Huang, Wayne Hudson, J. Hughes, OwenHunter, Phyllis A Hwang, S. D.Jackson, Nigel Jaeger, P. T. Jensen, K. L.Jorgensen, Daniel J Joshi, J. Juillet, L. Kampen, J. K.Karim, M. R. A. Kase, K. Kawalek, P. Kaylor, C. Keating, M. Kernaghan, K. Khaneja, M.  SAdministration & Society,(American Review of Public AdministrationD>Association for Computing Machinery. Communications of the ACM0+Australian Journal of Public Administration$ Black Issues in Higher Education`]Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration|yCanadian Journal of Information and Library Science-Revue Canadienne Des Sciences De L Information Et De BibliotheconomieCommunications of the Acm ComputerComputer CommunicationsComputers & SecurityCorporate GovernanceCritical Social PolicyDecision Support Systems Desalination("Distributed and Parallel Databases EcontentEducation & TrainingElectronic Library("Electronics Information & Planning,&Fujitsu Scientific & Technical Journal GazetteD@Governance-an International Journal of Policy and Administration$ Government Information Quarterly\VIeice Transactions on Fundamentals of Electronics Communications and Computer Sciences($Industrial Management + Data Systems0+Information & Communications Technology Law0*Information Management & Computer Security$Information Management JournalInformation PolityInformation Society$Information Systems Management0-International Journal of PublicAdministration4/International Review of Administrative Sciences($International Social Science Journal$ Irish Journal of Medical ScienceIrish Marketing Review$!Journal of Academic Librarianship82Journal of American Academy of Business, Cambridge<6Journal of Canadian Studies-Revue D Etudes Canadiennes,'Journal of Computer Information Systems$Journal of Database Management$!Journal of Government Information$Journal of Information Science$!Journal of Information TechnologyJournal of Nutrition84Journal of Public Administration Research and TheoryJournal of Public AffairsLaw Library JournalLocal Government Studies$ Logistics Information ManagementManaging Service Quality,)National Civic Review [H.W. Wilson - SSA] Nec Research & DevelopmentNew Library WorldNew Media & Society Ntt ReviewOnline Information ReviewParliamentary AffairsPM. Public ManagementPolitical StudiesPublic Administration(#Public Administration & Development Public Administration Review,&Public Performance & Management Review Public Personnel ManagementRegional Studies0,Relations Industrielles-Industrial Relations("S.A.M. Advanced Management Journal$Science & Technology Libraries Sexually Transmitted Diseases$Social Science Computer ReviewSocial Science Quarterly Taipei Review$!Tax Planning International Review0*Technology Analysis & Strategic Management Technovation85The International Journal of Public Sector Management0+The Journal of Computer Information Systems4.The Journal of Government Financial Management,)Thunderbird International Business ReviewVital Speeches of the Day Work Study)!"*( -0)0(!+#$4!+01 2!!!!"""####'''(***$$$$444 ---,,,++++..555550006)) 4 .00  66 11, jiThgAbby Armstrong 200260E-government work force planning: A pilot study4.The Journal of Government Financial Management512 32-351 Summer15331385HBGovernment agencies Corporate profiles Workforce planning InternetjdLike many government organizations striving to address a variety of strategic, operational and organizational factors, the U.S. Department of Labor (DOL) faces the challenge of implementing e-government, as required by internal directive and the President's Management Agenda, which was issued in August. In response, DOL has developed an e-government strategy that describes how DOL will become a "Digital Department;" that is, how DOL will take advantage of the rapidly changing technological environment to improve customer service, manage customer relationships and adapt to future changes brought forth by the digital economy. The e-government strategy is a comprehensive, enterprisewide program designed to improve DOL's service delivery to its customers through the integration of four primary components: Organizational Capability, Customer Relationship Management, Enterprise Architecture, and Security and Privacy. While the "Organizational Capability" component is the focus of this article, the other three components are briefly described here to give the reader context to DOUs e-government program as a whole. TY - JOUR 7-20$://000174629700002Ashbaugh, S. Miranda, R.JDTechnology for human sources management: Seven questions and answers"Public Personnel Management 2002 Spru311tISI:000174629700002b293-301$://000185855700002n Asher, C. Yi, H. Knapp, S.TMEffective instruction needed to improve students' use of government documents(!Journal of Government InformationS 2002Sep-Oct02950ISI:000185855700002  2002 TY - JOUR Lucy AthertonP>8SeamlessUK--building bridges between information islandsNew Library World03074803 103 11/12i 467LFThis article provides an introduction to seamlessUK from the perspective of a partner project called PINpoint. Medway PINpoint is establishing a local portal which will become part of seamlessUK, enabling one search to retrieve local and national information. seamlessUK is a New Opportunities Fund Digitisation project developing a citizens' gateway delivered through local portals. seamlessUK will provide a single point of search and retrieval for selected local, regional and national data sources. Emphasis is on improving access to community information but it will also support lifelong learning, active citizenship and digital literacy. The project is a partnership of local authorities and data providers, headed by Essex County Council, supported by core partners Fretwell-Downing Informatics (FDi) (technical developer) and MDR Partners (project management). seamlessUK builds on standards and takes account of e-Government Interoperability Framework and e-Government Metadata Schema. A thesaurus and geographical information system are being implemented to enhance search precision.TNLibraries Internet Web portals Pilot projects Community relations PartnershipsAkhilesh Bajaj Sudha Ram 2003TMIAIS: A methodology to enable inter-agency information sharing in eGovernmenta$Journal of Database Management144\59October-December10638016 TY - JOURu$ts 56-+$://000166766700025a:4Bouguettaya, A. Ouzzani, M. Medjahed, B. Cameron, J.$Managing government databasestComputer 2001 Feb,342ISI:000166766700025o Box, R. C. 1999f_Running government like a business - Implications for public administration theory and practice\.(American Review of Public Administration291i 19-43 Mar ISI:000078956300002HAThe public sector faces increasing demands to run government like a business, importing private-sector concepts such as entrepreneurism, privatization, treating the citizen like a "customer;" and management techniques derived from the production process. The idea that government should mimic the market is not new in American public administration, but the current situation is particularly intense. The new public management seeks to emphasize efficient, instrumental implementation of policies, removing substantive policy questions from the administrative realm. This revival of the politics-administration dichotomy threatens core public-sector values of citizen self-governance and the administrator as servant of the public interest. The article examines the political culture that encourages expansion of market-like practices in the American public sector; explores the issues of the purpose and scope of government and the role of the public-service practitioner, and offers a framework for the study and practice of public administration based on citizenship and public service.aV9HA's remarks: E-Governance ://000078956300002c291-303$://000080584200002o Brown, W. R.Federal initiatives to promote access to electronic government information: The impact on the federal depository library programLaw Library JournalS 1999 Spr9120ISI:0000805842000020  w Alliances Benchmarks Best practiceBills Case studies ChangesChief financial officers Chief information officers Cities CitizensColleges & universitiesCommunity relationsComparative analysisComputer securityConstituency relationsConsumer attitudesCorporate governanceCorporate profilesCost reduction CouncilsCourt decisionsCustomer relationsCustomer services DemocracyDigital divideDigital librariesDigital signaturesDiscriminant analysisDistance learningDocument deliveryDocument managementElectronic bankingElectronic commerceElectronic documents$ Electronic filing of tax returnsElectronic procurementElectronic publishingFederal governmentFederal legislationFinancial management Fiscal policyFreedom of information Future GovernmentGovernment agenciesGovernment purchasingGovernmental accounting Homeland Security Act 2002-USInformation disseminationInformation industryInformation managementInformation professionalsInformation systemsInformation technology Initiatives Innovations InternationalInternational law InternetInternet/Government useInternet/Political useLaw enforcement Legislation LibrariesLocal governmentMan machine interaction Management Manycompanies$Mobile communications networks Models ModernizationMunicipal governmentNetwork security Online information servicesOrganizational changeOrganizational learning OutsourcingPaper Parliaments Partnerships PerceptionsPerformance evaluationPilot projects Policy makingPolitical behavior PoliticiansPolls & surveys Printing Privacy Public accessPublic administrationPublic officials Public policy Public sector QualityRecords management Regions Regulation ResearchRight of privacyRisk assessmentSearch engines StandardsState governmentStatistical analysisStrategic planning Studies SuccessSystems developmentTechnological changeTechnological planning Technology Total quality(%United States/Politics and government Urban areas Web portalsWeb site design Web sitesWorkforce planning% l>81487000004 Deb, G. K.@9Electronic governance - A vehicle for the new world orderl("Electronics Information & PlanningThe term e-governance has attained controversial status during the evolution of digital age. In fact, a common definition remains elusive. Some define e-governance as digital information and on-line transaction s 50-51$://000180164000017cPJGolubchik, L. Cheng, W. C. Chou, C. F. Khuller, S. Samet, H. Wan, Y. C. J.^XBISTRO - A scalable and secure data transfer service for digital government applications Communications of the Acm2 2003 Janc461ISI:0001801640000170132-133$://000185905100012n(!Griffin, D. Foster, A. Halpin, E.aRLJoined-up e-government: An exploratory study of UK local government progressyCanadian Journal of Information and Library Science-Revue Canadienne Des Sciences De L Information Et De Bibliotheconomie  2003 Seps273eISI:000185905100012  55-72$://000180449200006 Gronlund, A.LEEmerging electronic infrastructures - Exploring democratic components$Social Science Computer Review$The concepts of electronic government and electronic democracy have common roots in that electronic government must rest on, and support, democratic principles. This article discusses how the components of a democratic society are treated as they are built into the emerging electronic infrastructures, dealing with services and dialogues pertinent to the functioning of the public sector, and tries to find emerging patterns. This article opens a discussion on the nature of the emerging infrastructures by reviewing four implementations of local e-democracy and putting them into the context of global e-government development, in particular the European Union's development of "eEurope." It is found that the cases represent different models of democracy, models that are only partially explicit. The development is governed more by gradual implementation of information and communication technology than a general political agenda. This means local actors have great influence, and hence, e-democracy is not deterministic; it can come in many shapes. 2003 Spru211oISI:000180449200006243-254$://000177621300003Halchin, L. E.4-Electronic government in the age of terrorism6& Government Information Quarterly 2002193sISI:000177621300003231-250$://000176249900005 Haque, M. S.f_E-governance in India: its impacts on relations among citizens, politicians and public servants6/International Review of Administrative Sciences  2002 Juns682cISI:000176249900005 34-34$://000166766700019/ Heeks, R.81Understanding digital government project failuresComputer 2001 Feb342ISI:000166766700019:FvED$\ Silcock, R.7 2001What is e-Government?lParliamentary Affairse541  88-101 Jan\ISI:000167478100006rThe explosive entry of technology into every aspect of life has changed how people live, how they work, how companies do business-and how governments serve their people. For the first time since the creation of the modern welfare state, there is now a real opportunity to 'reinvent' government. With the help of the big IT vendors, governments are realising that by applying the same principles and technologies that are fuelling the e-business revolution, they can achieve a similar transformation. They have recognised the need to change the way they do business, to provide services and information centred on the citizen. The result: the emergence of e-Government.$://000167478100006 183-198$://000176249900002/ Snellen, I.XQElectronic governance: implications for citizens, politicians and public servantsv6/International Review of Administrative Sciencesi 2002 Jun'682ISI:000176249900002 2001 TY - JOUR4-D Stamoulis D Gouscos P Georgiadis D MartakosRLRevisiting public information management for effective e-government services0*Information Management & Computer Security096852279o4b 146aGovernments are employing modern information and communication technologies to serve society better. Raising the effectiveness and quality of government services is not only a matter of new technologies; it also involves clear vision and objectives as well as a sound business strategy. Information systems need to support internal work within a government's boundaries, serve customers through digital interfaces and leverage digital relationships among social partners. To implement such systems, preparatory work is required in both organization and technology. A new public information management philosophy underlies this significant revamping of the value propositions made to customers. The ongoing enrichment of the Greek Ministry's of Finance e-services follows an ICDT-like business logic. A key factor of all these advances is the re-orientation of information systems for customer-centric service.lfStudies Government Customer services Internet Public access Technological planning Information systems 3-16$://000084798600001I Steyaert, J.jcLocal governments online and the role of the resident - Government shop versus electronic community$Social Science Computer Review 2000 Spr5181pISI:000084798600001S Stoker, G. 1998.'Governance as theory: five propositions *$International Social Science Journal501i 17-+ MaruISI:000072595200002\ngThe governance debate is wide-ranging and complex. The aim of this article is to bring order to the debate by concentrating on how the rise of governance challenges many of the more traditional notions of public administration. Governance is about new methods and forms in governing and ultimately is about a change in the meaning of government. This article argues that a governance perspective provides an organizing framework for understanding the changing processes of governing. Five propositions and associated dilemmas are examined. Governance involves: multi-agency partnerships, a blurring of responsibilities between public and non-public sectors, a power dependence between organizations involved in collective action, the emergence of self-governing networks and the development of new governmental tasks and tools. The key of governance are: its weak underpinnings, a tendency to facilitate blame avoidance and scapegoating, the proliferation of unintended consequences and inadequate accountability mechanisms. In the light of such factors analysts and practitioners should consider the prospect of governance failure. Governance represents a positive attempt to tackle social and economic challenges in innovative ways but it should not be seen as a panacea. This article draws on insights from the UK Economic and Social Research Council's Local Governance Programme.V9HA's remarks: E-Governance ://000072595200002 )$://000185412800007a<5Lambrinoudakis, C. Gritzalis, S. Dridi, F. Pernul, G.|Security requirements for e-government services: a methodological approach for developing a common PKI-based security policyComputer Communicationsr4.The concept of one-stop on-line government is not  1873-1883$://000185412800007a<5Lambrinoudakis, C. Gritzalis, S. Dridi, F. Pernul, G.|Security requirements for e-government services: a methodological approach for developing a common PKI-based security policyComputer Communicationsr4.The concept of one-stop on-line government is not science fiction any more. On the contrary, the high reliability and performance of communication links, combined with architectural models that facilitate transparent access to distributed computational and storage resources, propel the development of integrated e-govemment platforms that support increased citizen mobility. The price we have to pay is the complexity introduced in the design of the security mechanisms required for protecting several heterogeneous information systems-each one supporting some of the services offered through the e-govemment integrated environment-and ensuring user privacy. This paper demonstrates that the security services offered by Public Key Infrastructure (PKI) can be employed for fulfilling most of the identified security requirements for an integrated e-government platform. The list of security requirements has been compiled by adopting an organisational framework that facilitates the classification of e-govemment services according to the security requirements they exhibit. The proposed approach has been applied, as a case study, to the e-govemment system 'Webocrat', identifying its security requirements and then designing a PKI-based security architecture for fulfilling them. (C) 2003 Elsevier B.V. All rights reserved. 2003 Oct 152616ISI:000185412800007e173-185$://000087914000004.Laskowski, M. S.leThe impact of electronic access to government information: what users and documents specialists think(!Journal of Government Information0 2000Mar-Apr2721ISI:0000879140000041122-136$://000168470100005Layne, K. Lee, J. W.B://000170048800009Micheletti, M.F?End of big government: Is it happening in the Nordic countries?IF@Governance-an International Journal of Policy and AdministrationThis paper offers a discussion on how to assess government in the Nordic countries. It shows that an answer to the question of whether big government is ending in the Nordic countries depends on how the words "big" and "government" are defined. "Bigness" can be defined in terms of size or largeness (i.e., number of employees, relative costs, and spheres of involvement). It can also be defined in terms of its importance in society, which concerns the quality of government service (i.e., output and outcome of governmental effort), representation of the will of the people, and social representation. An understanding of the term government also influences how the question of the end of big government is formulated. Classical definitions focus on the need for government to be in control of its territory and in command of the tasks in its sphere of responsibility. Government ability to control and command are now being challenged by unclear horizontal and vertical separation of powers, regionalization and globalization, decentralization and devolution, and involvement of nongovernmental units in the policy steering process (i.e., governance). The general conclusions offered in the paper are that there are trends toward the end of large-size Nordic government at the central level but not at the other government levels. Government is even becoming larger at the lower levels. Also, the European level is becoming bigger in terms of certain measures of size. A different answer is given for government importance. All layers of government still show high levels of efficiency and effectiveness and education levels for civil servants, good reflection of the will of the people as well as improving social representation of women. Social representation is more problematic for other marginalized groups in society. Government control and command is impacted at all levels by the trends mentioned above. Nordic government is more porous, and this is changing the prerequisites for Nordic big government. The results of the study should not be interpreted to mean that the extensive welfare states in the Nordic area are without problems. There are problems with citizen efficacy and public trust. 2000 Apr132ISI:000170048800009C <BBAO4 @ 13-27$://000181665500002 Salem, J. A.ZSPublic and private sector interests in e-government: a look at the DOE's PubSCIENCE& Government Information QuarterlyHBAs the federal government offers more online services and information to an increasingly connected America, public awareness and use are increasing as well. While federal agencies take advantage of information technology to provide services and information, some representatives of the computer, software, and communications industries occasionally raise concerns over the presence of the federal government in the emerging e-commerce market and in the market for commercial information providers. This debate follows a decade-long trend toward privatization of government functions as part of the Clinton Administration's push to reinvent government. The development of e-government is further complicated by a lack of clarity and consistency in policy and oversight. This paper explores the controversy surrounding the PubSCIENCE initiative from the Department of Energy to outline the issues involved in defining the boundaries between e-government and e-commerce in such a way that cooperation is developed and competition is avoided. (C) 2003 Elsevier Science Inc. All rights reserved. 2003201tISI:000181665500002 61-64$://000180164000022.ZTSamet, H. Alborzi, H. Brabec, F. Esperanca, C. Hjaltason, G. R. Morgan, F. Tanin, E.JCUse of the SAND Spatial Browser for digital government applicationsp Communications of the Acmo 2003 Jan3461ISI:0001801640000220325-344$://000183913500007 Schedler, K.B;Local and regional public management reforms in SwitzerlandPublic Administration  2003812aISI:000183913500007r& William L Scherlis Jon Eisenberg 20030)IT research, innovation, and e-governmentsD>Association for Computing Machinery. Communications of the ACM461u67January00010782NGStudies Information technology Innovations Government agencies Research Over the past few years, the basic outline of an e-government vision has emerged, and government has taken promising steps to deploy e-government services. Much remains to be done both in implementing e-government services and in developing new technologies and concepts, if the e-government vision is to be broadly realized. A recent study by the National Research Council's Computer Science and Telecommunications Board examines several aspects of this challenge. A principal conclusion of the study is that government, for the most part, can best serve its immediate interests by following the private sector. The committee made two principal recommendations to foster e-government innovation: 1. Consideration should be given to explicit support for cross-agency collaboration, such as alliances with agencies that do have IT research programs. 2. Concrete incentive mechanisms should be adopted, such as an IT innovation fund that can help buy down the risk for government organizations undertaking innovative IT projects.s TY - JOUR 15-19$://000076659200006Schorr, H. Stolfo, S. J.0)A digital government for the 21st century Communications of the Acm 1998 Nov4111ISI:000076659200006407-424$://000180285300005Sepic, R. Kase, K.PJThe National Biological Information Infrastructure as an e-government tool& Government Information QuarterlyF?Coordinated by the U.S. Geological Survey (USGS), the National Biological Information Infrastructure (NBII) is a Web-based system that provides access to data and information on the nation's biological resources. Although it was begun in 1993, predating any formal E-Government initiative, the NBII typifies the E-Government concepts outlined in the President's Management Agenda, as well as in the proposed E-Government Act of 2002. This article-an individual case study and not a broad survey with extensive references to the literature-explores the structure and operation of the NBII in relation to several emerging trends in E-Government: end-user focus, defined and scalable milestones, public-private partnerships, alliances with stakeholders, and interagency cooperation. (C) 2002 Elsevier Science Inc. All rights reserved.t 2002194fISI:000180285300005l John A Shulerl 2003ZTCitizen-centered government: Information policy possibilities for the 108th Congress(!Journal of Academic Librarianshipp292o 107e March00991333zsGovernment agencies Regulation Printing Information industry Freedom of information Electronic publishing Librariesb[Shuler comments on President Bush's "E-Government Act of 2002" and the proposed changes to Federal Acquisition Rules. He believes that academic librarians have to prepare for a whole new world of rule-making, standard-setting, paradigm-breaking, court-challenging, and service-seeking environment of government information production and delivery.i TY - JOUR ";":987654&424-433$://000176615700005 Moon, M. J.eNHThe evolution of e-government among municipalities: Rhetoric or reality?"Public Administration Review 2002Jul-Augi624iISI:000176615700005111-116$://000183192400007G Morphet, J.3\VJoining policy with implementation in central government: The approach to e.governmentLocal Government Studies 2003 Spr291ISI:000183192400007173-186$://000177412300001eMuir, A. Oppenheim, C.RKNational Information Policy developments worldwide I: electronic government$Journal of Information Science 2002283ISI:0001774123000010456-463$://000185830100007 Mullen, P. R.81The need for government-wide information capacitya$Social Science Computer Review 2003 Win2141ISI:0001858301000073Irina Netchaevaa 2002"E-government and e-democracyGazettec645n 467tOctobern00165492HAComparative analysis Internet Government Democracy Digital divideE-government can make government institutions more transparent, help citizens to obtain access to public information and broaden their participation in the democratic processes. But it is doubtful that all these possibilities can be fully realized today or in the very near future, because only a small proportion of the world population has access to the Internet. This article analyzes the possibilities and obstacles to using the Internet to promote democracy in different regions. It compares the situation of e-government and democracy in the North and South. The article focuses in particular on South Africa's experience, as a country which lives in both the developed and developing world at the same time. TY - JOUR165-185$://000183852000003n Nettleton, S. Burrows, R.h<6E-scaped medicine? Information, reflexivity and healthCritical Social PolicyThis article examines contemporary conceptualizations of the relationship between information, reflexivity and health in the information age. It suggests that the significance of policies that broaden access to the Internet will not fundamentally alter structural relations, nor will it alter the social epidemiology of health and welfare outcomes in the manner suggested by some advocates of policies aimed at constructing 'expert' citizens through processes of ever greater informatization. However, the Internet may lead to some profound changes at the level of social epistemology in that the proliferation of information and communication technologies will influence the means by which knowledge and information are generated and sustained. The Internet may well be contributing to the construction of a new medical cosmology - what we term e-scaped medicine - but this new cosmology will have to exist in a world in which patterns of structural inequality remain relatively impervious to its effects. 2003 May 232eISI:000183852000003e417-424$://000185830100003 Norris, D. F.@:Building the virtual state... or not? A critical appraisal$Social Science Computer Review 2003 Win214uISI:000185830100003c 67-+$://000087298100017 Notess, G. R.,&Finding online government publicationsEcontent 2000Jun-Jul233ISI:0000872981000172Nugent, John D.m 200182If e-democracy is the answer, what's the question?0)National Civic Review [H.W. Wilson - SSA]903 221t Fall00279013ZTInternet/Political use Internet/Government use United States/Politics and governmentPart of a special issue on digital democracy. The writer evaluates the contributions the Internet is presently making to U.S. politics at the federal, state, and local levels. He argues that the immediate importance of the Internet for U.S. democracy and governance centers on the following four activities: accessing political information online; communicating about politics and government with other citizens and groups; communicating with elected representatives and government officials; and delivering government services online.Having outlined examples of each, he concludes that the many elements of e-democracy and e-government are part of a much bigger question concerning what we should expect from political processes and institutions. TY - JOUR232-235$://000167274400016 Omura, H..2,Information technology (IT) for e-Government,&Fujitsu Scientific & Technical JournalIn Japan, most administrative services are scheduled to go online by the end of 2003. The two main challenges are how to establish network security and how to establish effective management of data and work-flow in the government. Privacy must be absolutely protected in on-line transactions with the government. At the same time, the administrative process of work needs to be more efficient and administrative transactions need to be more convenient. Fujitsu will offer total solutions to these challenges using our know-how of both the elemental infrastructure and the various software applications we have provided to the private sector so far. As for network security, we can provide various applications to protect networks from intrusions and damage. These applications are based on technologies such as electronic authentication. Public Key Infrastructure (PKI) is currently the most appropriate application for this purpose. For effective management, we plan to support our customers with a total package that includes XML and work-flow tools to manage data, documents, and work processes. Fujitsu is enthusiastically dealing with these challenges by drawing on its creativity and extensive experience.e 2000362l Sp. Iss. SISISI:000167274400016e Paquet, G. 2000<6E-governance, governmentality and the commutator state2,Relations Industrielles-Industrial Relations554e746-769r Fal\ISI:000166584100007V9HA's remarks: E-Government ://000166584100007 456-460$://000185875400008  Parker, B.,&Maori access to information technologyElectronic Library The extent of Internet access is a key indicator of the Maori people's ability to use information technologies for social, e-commerce and e-government communication. The key findings from national surveys of Internet use during 2000 and 2001, together with census data, provide an indication of Internet access amongst Maori. The results show there is a substantial "digital divide" between Maori and other New Zealanders, in terms of access to the Internet and employment in information technology industries. This "divide" is likely to be due to the lower household incomes and educational outcomes of Maori adults. While Maori currently do not have the same level of access to information technology as non-Maori, the growth in their participation has nonetheless been rapid. 2003215ISI:000185875400008686-709$://000165589900003a Peled, A.LB;Centralization or diffusion? Two tales of online governmentAdministration & Society 2001 Janc3262ISI:000165589900003y1$00$://000179704900001LFMissier, P. Lalk, G. Verykios, V. Grillo, F. Lorusso, T. Angeletti, P.\UImproving data quality in practice: A case study in the Italian Public Administration("Distributed and Parallel Databases~Assessing and improving the quality of data stored in information systems are both important and difficult tasks. For an increasing number of companies that rely on information as 269-275$://000176693500003.Misra, D. C. Dhingra, A."E-governance maturity model("Electronics Information & Planning>7Organized and well-publicized efforts towards implementing e-governance, in India, Were initiated in the year 1998 with the formulation of National IT Task Force. The Task Force has been constituted to guide the Information & Communication Technology (ICT) initiatives in the country with e-governance as one of the main focal points in its agenda. However, some aspects of e-governance are already being practiced in the country, silently, for more than two decades now, though the efforts have not been very concerted. As a result, a varying degree of e-governance implementations are observed across the country. An attempt is being made to propose an E-governance Maturity Model (EMM) that could be used to measure the e-governance efforts undertaken by various government organizations in the country. EMM proposes six levels of maturity encompassing varying degree of initiatives, from the lowest to the highest. Besides, assessing the current status of e-governance, the model also suggests future direction to attain a higher level of maturity in context of e-governance. 2002Mar-Apr29 6-7ISI:000176693500003 38-48$://000181570700007,&Misra, D. C. Hariharan, R. Khaneja, M.D=E-knowledge management framework for government organizations $Information Systems Management This article aims to define a framework for establishing and sustaining a knowledge management initiative in a government setup. Recognizing the importance of managing knowledge in the emerging E-governance era, the article then presents the framework. While defining the framework, the authors draw heavily from their long professional association with government departments and the experience gleaned while implementing a similar initiative at the National Informatics Centre, Department of Information Technology, Government of India. 2003 Spr202ISI:0001815707000073$2135-160$://000179704900001LFMissier, P. Lalk, G. Verykios, V. Grillo, F. Lorusso, T. Angeletti, P.\UImproving data quality in practice: A case study in the Italian Public Administration("Distributed and Parallel Databases~Assessing and improving the quality of data stored in information systems are both important and difficult tasks. For an increasing number of companies that rely on information as one of their most important assets, enforcing high data quality levels represents a strategic investment aimed at preserving the value of those assets. For a public administration or a government, good data quality translates into good service and good relationships with the citizens. Achieving high quality standards, however, is a major task because of the variety of ways that errors might be introduced in a system, and the difficulty of correcting them in a systematic way. Problems with data quality tend to fall into two categories. The first category is related to inconsistency among systems such as format, syntax and semantic inconsistencies. The second category is related to inconsistency with reality as it is exemplified by missing, obsolete and incorrect data values and outliers.In this paper, we describe a real-life case study on assessing and improving the quality of the data in the Italian Public Administration. The domain of study is set on taxpayer's data maintained by the Italian Ministry of Finances. In this context, we provide the Administration with a quantitative reckoning of such specific problems as record duplication and address mismatch and obsolescence, we suggest a set of guidelines for setting precise quality improvement goals, and we illustrate analysis techniques for achieving those goals. Our guidelines emphasize the importance of data flow analysis and of the definition of measurable quality indicators. The quality indicators that we propose are generic and can be used to describe a variety of data quality problems, thus representing a possible reference framework for practitioners. Finally, we investigate ways to partially automate the analysis of the causes for poor data quality. 2003 Mar132ISI:000179704900001137-152$://000181853500009 Molina, A.D>The digital divide: The need for a global e-inclusion movement0*Technology Analysis & Strategic Management.(Today there is consensus in that the use of ICTs brings major opportunities as well as threats to the development of poorer countries and communities. This consensus is underpinning the emergence of many initiatives aimed at tackling the challenge of the digital divide. This paper examines the nature and magnitude of the digital divide and stresses the importance of the formation of a global movement focused on the e-inclusion. It describes the experiences of one project from Chile aimed at bringing hope to people excluded by disability and poverty. The paper ends with a number of ideas to help stimulate the formation of the global movement. A brief Postscript is added to inform of the practical steps that have followed the writing of the original paper (Molina, A., 'The Digital Divide and The Stockholm and Rome Challenge', paper presented at the Third Global Forum: 'Fostering Democracy and Development through E-Government', 15-17 March 2001, Naples, Italy) and to invite everybody to join it starting by visiting the website www.e-inclusionsite.org. 2003 Marn151oISI:000181853500009i*303-317$://0001858557000035 Potter, A.4-Accessibility of Alabama government web sitesc(!Journal of Government InformationTAs the World Wide Web has assumed an increasingly important role in providing government information and services, the need to extend these resources to the portion of the population with disabilities has become readily apparent. In 1998, Congress amended Section 508 of the Rehabilitation Act of 1973 to require federal government. agencies and departments to ensure that their Web sites (as well as other electronic and information technology) are accessible and usable by federal employees with disabilities. Although Section 508 applies explicitly only to federal government Web sites, there are implications for the states and private sector as well. Accessible e-government means that governmental forums and services otherwise beyond the reach of disabled individuals are now easily within their grasp. This paper presents the results of an evaluation of the level of accessibility of selected state of Alabama government Web sites. While the results of this study indicate considerable improvement over earlier research, the level of accessibility remains low. The pressure to comply with accessibility standards can only be expected to increase in the future, but legislation on the state level may prove unnecessary. The adoption of standards at the federal level is generating significant momentum for both the public and private sectors. While accessibility may never reach 100%, the potential for improvement remains significant. (C) 2003 Elsevier Inc. All rights reserved. 2002Sep-Octn295 ISI:000185855700003T 255-+$://000182795000008Pratchett, L. Leach, S.2+Local government: Selectivity and diversity1Parliamentary Affairs7The themes of selectivity and diversity are used to provide a structured interpretation of four key central government initiated projects currently affecting local government in one way or another. First, the progress of the local executive government agenda is considered. Second, the related issue of the government's enthusiasm for e-government and e-democracy is explored. Third, the development of Comprehensive Performance Assessments is evaluated. Fourth, the impact of the developing regional government agenda is examined, with its implications for local (i.e. subregional) government highlighted. Finally, an assessment is made of the nature of the Labour government's longer-term game plan in relation to local government and the part central-local relationships are playing in this process. In particular, it is argued that the two principles of selectivity and diversity are becoming the dominant features of central-local relations across the full range of policy areas. 2003 Aprn562aISI:000182795000008s=<Satya N Prattipati 2003f`Adoption of e-Governance: Differences between countries in the use of online government services82Journal of American Academy of Business, Cambridge3 1/2 386Sep 2003XRStudies Information technology Government Electronic commerce Comparative analysisXQThe emergence of digital economy has affected the functions and roles of the governments. The advent of e-government has been one of the main impacts of Information and Communication Technologies (ICT) on the Governments. Many governments have realized the importance of ICT to bring efficiency and transparency to the functioning of the governments. While many governments have started offering some government services through the Internet, there is a significant variation among countries in the actual use of these services by the citizens. Governments cannot realize the potential benefits of e-Governance unless the people use them. This study attempts to identify the factors that influence the use of e-Governance services by analyzing the differences between countries with varying degrees of use of online services offered by the governments. The results identify four factors that are significantly associated with the use of online government services. By concentrating on these factors, the governments can make more people use online services offered by them. [PUBLICATION ABSTRACT]d TY - JOUR"HA's remarks: E-Governance Ronald Roach 20024.National Academy of Science releases IT report& Black Issues in Higher Education197e37 Maya07420277F@Information technology Government Research Innovations Alliances"Information, Technology Research, Innovation, and e-Government," a new report from the National Research Council, examines the alliance between researchers and government in designing and building enhanced digital systems and services. The report explores challenges the government faces in information technology research and examines strategies for turning innovative ideas into actual operational systems.n TY - JOUR &305-313$://000179473000006Strejcek, G. Theil, M.LETechnology push, legislation pull? E-government in the European UnionsDecision Support Systems.(E-government is new on the European agenda. Member states have announced plans to a more open, accessible and transparent administration by using the latest in information technology. Yet, the current situation is far from that. Hardly coordinated projects and the notorious individualism of the member states probably describe the state of affairs best. The paper assesses the status quo of e-government in the European Union and explains the current problems by missing coordination in legislature. (C) 2002 Elsevier Science B.V. All rights reserved. 2003 Febn343tISI:000179473000006e@fhe"d8 2002 TY - JOUR Anonymouse4.Deal "could save colleges L100 million a year"Education & Training0040091244146TMA contract signed between the Association of Colleges (AoC) and E-Government Solutions UK (eGS) is expected to help UK colleges to save up to L100 million a year. The partnership will create FEOnline, an Internet portal supporting an electronic procurement system and online resources for the further education sector's 440 colleges.D=Colleges & universities Electronic procurement Cost reductioni 2002 TY - JOUR Anonymouso(!Eliminating the great paper chase Work Study0043802251 2/3Y 153`ZIf the UK public sector is going to meet its e-government targets it must eliminate the use of paper. Being able to do business on the Internet will not give the desired benefits if the back office continues to rely on paper-based manual processes. South Staffordshire Council Housing Benefits Department has completed a document-imaging project.4-Document management Government agencies Papere 2003 TY - JOUR AnonymousVOE-government agenda puts public bodies at risk Internet expert warns conferenceNew Library WorldO03074803 104g3  118bnhMeeting the UK government's target to put all public services online could open local councils and other public bodies to a wide range of legal and financial risks. Councils and other public bodies may find themselves involved in legal actions relating to copyright, or libel. Data protection and human rights legislation open up other areas of potential risk.6/Public sector Councils Internet Risk assessments217-234$://000177055100006 6/Arcieri, F. Melideo, G. Nardelli, E. Talamo, M.njcA reference architecture for the certification of e-services in a digital government infrastructure:("Distributed and Parallel Databases 2002Sep-Novn12 2-3ISI:0001770551000064L6K 33-43$://000180801800004 Tigre, P. B..(Brazil in the age of electronic commerceInformation Society E-commerce is growing rapidly in Brazil, led by information-intensive and transaction-intensive sectors such as finance, manufacturing, and retail/wholesale. However, Brazil's highly uneven income distribution is a major barrier for B2C diffusion. Government policies have emphasized promotional or enabling initiatives such as e-procurement, tax filings, and providing Internet access to social institutions. E-commerce legislation is just now being developed, and decisions on taxation are being negotiated in the context of international agreements. E-commerce raises issues for Brazil in terms of its relationship to the global economy. Although most online purchases involve imported goods, e-commerce also offers opportunities to participate in international value chains. 2003Jan-Mari191ISI:0001808018000043 Bob Tillmand 2003.(More information could mean less privacy$Information Management Journal372T20Mar/Apr=`YHomeland Security Act 2002-US Right of privacy Information management Federal legislationoAs 2002 drew to a close, the Bush administration and the US Congress completed work on two major legislative initiatives, the creation of the Department of Homeland Security and the adoption of a federal E-Government program. However, both efforts will impact the future of records and information management, albeit in different ways. While the Homeland Security Act may threaten individuals' and business' basic privacy rights, the E-Government law requires agencies to conduct a "privacy impact assessment" each time they purchase new technology systems to determine whether the technology could lead to abuses of personal information. The passage and approval of each bill blazes new trails in the US government's information management efforts. The Homeland Security Act creates access to and analysis of critical infrastructure information while the E-Government Act seeks to improve public access to government information and to establish strong management regimes for information under the control of the various federal agencies. TY - JOURhttp://proquest.umi.com/pqdlink?index=13&did=000000320635351&SrchMode=3&sid=3&Fmt=6&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1075209642&clientId=13522v Bob Tilman 2002*$E-government bill waits in the wings$Information Management Journal363a10May/JunbrlBills Federal government Privacy Chief information officers Electronic documents Online information services>7Although an increasing number of Americans are looking to the Internet for information from and about the federal government, e-government lacks the infrastructure and organization to properly meet their needs. According to a recent survey, a the number of Americans seeking information from government Web sites increased by 70%, rising to 68 million people, in the past 2 years. To meet citizens' needs and provide a framework for the use of Internet-based information technology to improve their access to government services and information, the Senate Governmental Affairs Committee proposed S. 803, the E-Government Act of 2001, which called for establishing a federal chief information officer position. But that idea has been met with resistance, and the bill's supporters have had to settle for an amended version.  TY - JOURhttp://proquest.umi.com/pqdlink?index=5&did=000000123234431&SrchMode=3&sid=2&Fmt=6&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1075209575&clientId=13522Toregas, Costis. 2001RLThe politics of e-gov: the upcoming struggle for redefining civic engagement0)National Civic Review [H.W. Wilson - SSA]t903e 235\ Fall00279013VOInternet/Government use Internet/Political use Constituency relations DemocracyPart of a special issue on digital democracy. The writer discusses the democracy aspects of e-government (e-gov). He contends that the comparative ease with which e-gov allows a citizen to contact a government official will lead to profuse expression of opinion and concern. In addition, he asserts that the current government system is not equipped to manage the potential for conflict generated by this situation or find ways to absorb the potential enthusiasm of an online citizenry. Furthermore, he argues that conflict could dampen the positive forces that the new e-gov potential offers civic engagement landscape. To examine the issue he looks at its inputs, the process acting on and transforming the inputs, and the outputs that are produced. TY - JOUR @ ^_`abcdefghijklmnopqr#stuvwxyz{|}~ %' )!(,-.0123&456789:;"*<=>+? OAB C$DEF GHIJKL\ Whitson, T. L. Davis, L.|vBest practices in electronic government: Comprehensive electronic information dissemination for science and technology& Government Information Quarterly 20011821ISI:000168470100002:in which local bureaucrats in a Japanese rural township are using the Internet to serve th?T+>J Jeffrey Roye 2003"Introduction: E-governmenth$Social Science Computer Review2113 Spring08944393&Government Technology Democracye~xThe emergence of e-government may not be a natural evolution of existing public sector structures and processes, although the degree to which it is not drives much debate. Meaningful research on this topic could thus be helpful in providing a basis for more clarity, insight, and understanding of this important topic. The aim of this special issue on e-government is, as a result, to generate new and relevant scholarly contributions on the transformation at work in the public sector today, due to the growing online patterns of socioeconomic and political activity shaping individual and organizational behavior around the world. TY - JOUR 1826-1838$://0001854128000032,Russell, S. Dawson, E. Okamoto, E. Lopez, J.hbVirtual certificates and synthetic certificates: new paradigms for improving public key validationComputer Communications^WThe certificate paradigm is applied recursively to obtain the public keys of a number of Certification Authorities and, accordingly, to obtain the public keys of a number of final entities. Thus, validation of the authorized public key of a party in a network transaction is commonly based on processing the certificate chain descended from a trusted root issuer, involving non-negligible time and cost. Those chains become long in communications between large organizations, which is the typical case of e-commerce and e-government applications. The process of validation of extensive chains introduces performance problems in two aspects: signature verification and revocation checking. That is, the repeated processing of long chains of certificates creates severe efficiency problems. This fact causes that most of the advantages provided by Public Key Infrastructures (PKIs) are not conveniently exploited. In this paper we analyze the scenarios in which large volumes of digitally signed transactions between commercial entities exist. These cases require of interoperation among PKIs. We show that solutions available in those scenarios still involve processing of too long chains of certificates, either at the receiving computer or by an outsourced entity. For this reason, we propose new concepts of virtual certificate and synthetic certificate for faster and less costly processing of certificate chains. In this way, communications in a certificate-based intercommunity can be highly improved. We also show how these types of certificates can be applied in practice. (C) 2003 Elsevier B.V. All rights reserved.  2003 Oct 152616ISI:000185412800003b 4-9$://000181157900002e("Sakurai, N. Murata, Y. Yoshida, Y.82Latest trends of information security technologies Ntt ReviewvpInformation security technology has become more and more valued with the advance and development of e-commerce, e-government and the building of Internet-based social infrastructures. This special feature covers the latest research results and technological trends in information security technology to protect systems and digital content from various network threats. 2003 Jan 151aISI:000181157900002 cba`4900001LFMissier, P. Lalk, G. Verykios, V. Grillo, F. Lorusso, T. Angeletti, P.\UImproving data quality in practice: A case study in the Italian Public Administration("Distributed and Parallel Dat 27-38$://000073096800004 Aldrich, D./piPartners on the net: FDLP partnering to coordinate remote access to Internet-based government information& Government Information Quarterly 1998151ISI:000073096800004 87-88$://000086353100012 Aldrich, D.PJSome assembly required: Building a digital government for the 21st century& Government Information Quarterly 20001714ISI:0000863531000126349-355$://000180285300001.(Aldrich, D. Bertot, J. C. McClure, C. R.:3E-government: initiatives, developments, and issuest& Government Information Quarterly 2002194ISI:0001802853000019277-296$://000173945300016Alexander, C. J.tnWiring the nation! Including First Nations? Aboriginal Canadians and Federal e-government initiatives (Canada)<6Journal of Canadian Studies-Revue D Etudes CanadiennesGovernments are turning to new information and communication technologies (ICTs) to enhance service delivery and improve citizen-state relations. E-government initiatives are focussed on renewing administrative structures and processes, and on providing government information and services online. Emerging e-governance initiatives include the use of ICTs, particularly the World Wide Web, to create new patterns of engagement between policy communities and policy-makers. This essay identifies and assesses the Canadian federal government's efforts to ensure that the needs and interests of Canada's indigenous peoples are included in the wired world of government policy initiatives. The essay reveals that beyond the technological infrastructure needs of the First Nations peoples and their communities, federal policy initiatives must address and respond to the non-technical policy issues - from the cultural considerations to the privacy concerns that may be unique to the needs and interests of diverse indigenous communities in Canada - that may constrain the realization of ICTs to support Native people's socio-political and economic development objectives. 2001 Win354ISI:000173945300016 93-104$://0001684701000032+Allen, B. A. Juillet, L. Paquet, G. Roy, J. TME-Governance & government on-line in Canada: Partnerships, people & prospects& Government Information Quarterly 2001182bISI:000168470100003o 47-+$://000166766700024`YAmbite, J. L. Arens, Y. Hovy, E. Philpot, A. Gravano, L. Hatzivassiloglou, V. Klavans, J.B;Simplifying data access: The energy data collection project0Computer 2001 Feb3420ISI:000166766700024 Anonymous  2000RKCountry survey - United Kingdom: Electronic commerce - The U.K. tax agendas(!Tax Planning International Review5271S23January\03097900HBElectronic commerce Fiscal policy Electronic filing of tax returnsThe electronic commerce paper published on November 26, 1999, by the Inland Revenue and HM Customs and Excise details the work the 2 departments are doing to meet the government's objectives for e-commerce and e-government in the UK.r TY - JOUR*JI HHGrThomas M Susmann 2001TMThe good, the bad, and the ugly: E-government and the people's right to knowl Vital Speeches of the Dayr682138 Novt0042742X>7Freedom of information Public access Internet DemocracyA recent poll for the Council for Excellence in Government identified the four most important benefits of e-government anticipated by the public: 1. making government more accountable to citizens; 2. helping agencies carry out their missions more efficiently and effectively; 3. bringing about more convenient government services; and 4. facilitating greater access to government information. Access to government information goes beyond the media's desire to play watchdog, the lawyer's interest in representing clients, the librarian's need to be supportive of inquiring patrons, or the historian's desire to learn more about the workings of government. It goes to the heart of a democracy. Secrecy has always been corruption's fellow-traveler. TY - JOURnhhttp://weblinks3.epnet.com/externalframe.asp?tb=1&_ug=dbs+buh+sid+5BCEB02F%2DFF74%2D4DEE%2D9E96%2D5CFCD5260212%40sessionmgr2+6D7B&_uh=db+buh+idb+buhish+jdb+buhjnh+op+phrase+ss+ID++vit+9421&_us=dstb+KS+fcl+Aut+or+Date+ri+KAAACB2D00000043+sl+%2D1+sm+KS+2EA1&_uso=db%5B0+%2Dbuh+op%5B0+%2D+st%5B0+%2DJN++%22Vital++Speeches++of++the++Day%22++and++DT++20011101+tg%5B0+%2D+FD8A&fi=buh_5494231_AN&tp=PAC&bk=R&tn=8&lpdf=true&pdfs=668K&es=cs%5Fclient%2Easp%3FT%3DP%26P%3DAN%26K%3D5494231%26rn%3D2%26db%3Dbuh%26is%3D0042742X%26sc%3DR%26S%3DR%26D%3Dbuh%26title%3DVital%2BSpeeches%2Bof%2Bthe%2BDay%26year%3D2001%26bk%3D&fn=1&rn=2 Nikki Swartz 20010)British slow to use e-government services$Information Management Journal372l77 March/AprilR TY - JOURhttp://proquest.umi.com/pqdlink?index=5&did=000000320631321&SrchMode=3&sid=3&Fmt=6&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1075210875&clientId=13522*#Julian Teicher Owen Hughes Nina Dowo 2002:3E-government: A new route to public sector qualityhManaging Service Quality126r 384g09604529NGPublic sector Total quality Polls & surveys Electronic commerce Studies0In the past, government organizations have paid little attention to service quality or responsiveness to clients. This changed with the movement termed "new public management", which occurred in most developed nations around 1990. This paper briefly examines the concept of quality and its application to the public sector and discusses e-government, the latest manifestation of attempts to improve quality in government. The paper also reports on a survey of senior personnel across the three levels of government in Australia. The results of the survey and other published research materials suggest that the impact of e-government on service delivery is modest and not well distributed. While there has been widespread adoption of e-government measures, these have generally been lacking in sophistication and have been disproportionately beneficial to city dwellers without addressing problems of equity and access.n TY - JOURnghttp://leporello.emeraldinsight.com/vl=4702353/cl=105/nw=1/fm=docpdf/rpsv/cw/mcb/09604529/v12n6/s4/p384i("John Clayton Thomas Gregory Streib 2003XRThe new face of government: Citizen-initiated contacts in the era of E-government:4Journal of Public Administration Research and Theory13183January810531858NGCitizens Government Information technology Political behavior Web sitesDramatic developments in information technology are transforming society, challenging our nation's many governments to keep pace. As e-governance grows in popularity, Web pages could well become the new face of government. But how are citizens responding? We suggest that government Web sites may provide a new vehicle for citizen-initiated contacts with government, and, drawing from the literature on those traditional contacts, we propose a number of hypotheses on citizen interaction with government via the Web. To test those hypotheses, we examine data from a survey concerning how Georgians are contacting government via the Web. We find that citizen visits to governmental Web sites are increasingly common, and as such appear to have become a major new form of the traditional citizen-initiated contact. To date, however, most of these Web contacts have been made only to obtain information, thus lacking the interactive quality crucial to other citizen-initiated contacts. As an encouraging finding for government, visitors to governmental Web sites appear to be mostly pleased with their experiences, rating those sites as at least comparable in quality to other Web sites. A discouraging finding, however, is that the demographics of these visitors suggest cause for concern, since the digital divide is even more pronounced among government Web site visitors than among Internet users in general. In the concluding section, we discuss the implications of the findings for government and for future research. [PUBLICATION ABSTRACT]  TY - JOUR:4http://jpart.oupjournals.org/cgi/reprint/13/1/83.pdf173-188$://000176932600004Thompson, C. S.1hbEnlisting on-line residents: Expanding the boundaries of e-government in a Japanese rural township& Government Information QuarterlyThe purpose of this article is to analyze and learn from an unusual way in which local bureaucrats in a Japanese rural township are using the Internet to serve their constituents by enlisting the support of "on-line residents." Successful e-government requires not only rethinking the potential uses of computer technology, but in adopting new patterns of decision-making, power sharing, and office management that many bureaucrats may not be predisposed to make. The main thesis of this article is that necessity and practicality can play a powerful motivational role in facilitating the incorporation of information technology (IT) at the level of local government. This case study of how bureaucrats in T (o) over cap wa-ch (o) over cap, a small, agricultural town in Northeastern Japan, have harnessed the Internet demonstrates clearly the fundamentals of building a successful e-government framework in this rural municipality, similar to many Communities in Europe and North America today. (C) 2002 Elsevier Science Inc. All rights reserved.a 2002192NISI:000176932600004o@ 2002 TY - JOUR Richard Heeksi2,e-Government in Africa: Promise and practiceInformation Polity157012557 2,397LFe-Government has already arrived in Africa, though it is essentially an imported concept based on imported designs. There are growing numbers of e-government projects, some of which are contributing to public sector reform and delivering gains of efficiency and/or effectiveness across a broad agenda. However, this positive picture must be set alongside significant challenges. e-Government is only slowly diffusing within Africa because of a lack of e-readiness for e-government that can be charted along six dimensions. There is widespread recognition that this challenge must be met by strategic building of national infrastructure. Where e-government projects are introduced, they mainly end in failure; either partial or total. To address this tactical challenge, stakeholders must be sensitized to the large gaps that often exist between project design and African public sector reality. These large design - reality gaps can be seen to underlie failure. Some best practices are outlined that may help to close design - reality gaps and, hence, may help to improve project success rates.RKStudies Public administration Technological planning Information technology434-444$://000176615700006 Ho, A. T. K.D=Reinventing local governments and the e-government initiative"Public Administration ReviewThe Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost-efficiency, to the "e-government" paradigm, which emphasizes coordinated network building, external collaboration, and customer services. Based on a content analysis of city Web sites and a survey of Web development officials, this article shows that many cities are already moving toward this new paradigm. These cities have adopted "one-stop shopping"' and customer-oriented principles in Web design, and they emphasize external collaboration and networking in the development process rather than technocracy, The article also analyzes the socioeconomic and organizational factors that are related to cities' progressiveness in Web development and highlights future challenges in reinventing government through Internet technology.w 2002Jul-Aug 624oISI:000176615700006b:4Stephen H Holden Donald F Norris Patricia D Fletcher 2003RLElectronic government at the local level: Progress to date and future issues,&Public Performance & Management Review264 325 June15309576jdLocal government Information technology Technological planning Internet Studies Statistical analysisZSMuch like businesses with electronic commerce, public organizations are beginning to embrace electronic government (e-government). This article defines the term e-government, discusses the literature of local-level e-government, and documents the adoption and sophistication of e-government among US local governments. It employs data from a survey conducted in 2000 to examine local adoption of e-government. E-government adoption among local governments generally tracks previously documented patterns of information technology adoption, which slow a statistically significant relationship between adoption and such demographic variables as population size, form and type of government, region, and metro status. The article compares the results of that survey to a normative model of e-government maturity and finds that the emergence of e-government at the local level is still in its formative stages. The analysis also examines perceived impacts from e-government, sophistication of e-government offerings, barriers to adoption of e-government, and ways in which these variables might be interrelated.a TY - JOURZ389-405$://000180285300004 Carlitz, R. D. Gunn, R. W.4-Online rulemaking: a step toward E-governancer& Government Information QuarterlyxrThe adoption of electronic rulemaking by many federal agencies provides an opportunity for a greatly enhanced public role-both in terms of the numbers of people who might participate and the depth of their possible participation. This step towards E-governance poses several challenges for agencies: how they should structure their proceedings, how they can process the comments received and how they can foster and take part in the online communities of interest that will result from this activity. The online tools that may be applied to rulemaking and its ancillary activities-advisory committees, advanced notices of proposed rulemaking and enforcement-can also be used at earlier stages of the legislative process to increase public interest, involvement and commitment. This approach is relevant for all levels of government and for any issue on which public hearings are held or public comment solicited. It can provide an efficient and effective nonadversarial process in which officials and members of the public can mutually define problems and explore alternative solutions. (C) 2002 Elsevier Science Inc. All rights reserved. 2002194ISI:000180285300004271-300$://000181927200005iChadwick, A. May, C.Interaction between states and citizens in the age of the internet: "e-government" in the United States, Britain, and the European UnionF@Governance-an International Journal of Policy and Administration$We examine the origins of the recent shift towards "e-government" in three cases: the United States, Britain, and the European Union. We set out three heuristic models of interaction between states and citizens that might underpin the practice of "e-government." Focusing on U.S., British, and European Union initiatives, we undertake a comparative analysis of the evolution of key policy statements on e-government reform in national (and supranational) government. We conclude that the democratic potential of the Internet has been marginalized as a result of the ways in which government use of such technology has been framed since the early 1990s. An executive-driven, "managerial" model of interaction has assumed dominance at the expense of "consultative" and "participatory" possibilities.  2003 Apr 1621ISI:000181927200005I #rqpo0n^ml<k 2002 TY - JOUR"Frank Bannister Neasa Walsh B://000086353100011Barkley, D. C.LFReport on the assessment of electronic government information products& Government Information Quarterly 2000171 ISI:000086353100011 2003 TY - JOUR$Stuart J Barnes Richard VidgentnMeasuring Web site quality improvements: A case study of the forum on strategic management knowledge exchange*$Industrial Management + Data Systems02635577 1030 5/6 297o As organizations have begun increasingly to communicate and interact with consumers via the Web, so the appropriate design of offerings has become a central issue. Attracting and retaining consumers requires acute understanding of the requirements of users and appropriate tailoring of solutions. Recently, the development of Web offerings has moved beyond the commercial domain to government, both national and international. This paper examines the results of a quality survey of a Web site provided by the OECD. The site is examined before and after a major redesign process. The instrument, WebQual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-commerce and e-government offerings. The metrics and findings demonstrate not only the strengths and weaknesses of the sites, but also the different impressions of users in member countries. These findings have implications for e-government Web site offerings. [PUBLICATION ABSTRACT]D>Studies Web site design Quality Government agencies Benchmarks 37-43$://0001743923000031 Barnum, G.Availability, access, authenticity, and persistence: Creating the environment for permanent public access to electronic government information& Government Information Quarterly 2002191ISI:0001743923000030Bellamy, Christine 2002LEFrom automation to knowledge management: British government with ICTs6/International Review of Administrative Sciencest68213-230137-149$://000185186400005(!Beynon-Davies, P. Williams, M. D.s60Evaluating electronic local government in the UK(!Journal of Information Technologyg 2003 Juno182ISI:0001851864000050LFRobert J Biancucci Larry J Goode Phyllis A Hunter Kristin Owings et al 2001822001 CFO survey--a preview: Electronic government4.The Journal of Government Financial Management502036 Summer15331385d^Chief financial officers Governmental accounting Financial management Internet Polls & surveysAs noted in the Millennium AGA CFO Survey 2000, the terms "e-business." "e-commerce," "business-to-business commerce," and of course, "e-government" have become core phrases in everyday conversations. E-gov is seen as the best means for delivering government services in the foreseeable future. The 2001/2002 CFO Survey is under way and begins by asking the basic question: What does "electronic government" mean to federal CFOs?l TY - JOUR199-211$://000176249900003/ Borins, S.ZSOn the frontiers of electronic governance: a report on the United States and Canadav6/International Review of Administrative Sciencesi 2002 Jun'682ISI:000176249900003_ \^ C M Abhilash 2002D=E-commerce law in developing countries: An Indian perspectiver2+Information & Communications Technology Law113 2693October013600834jdInternational law Legislation Electronic commerce Law enforcement Court decisions Digital signaturesFollowing the United Nations Commission on International Trade Law (UNCITRAL) Model Law on E-Commerce, the Government of India enacted the Information Technology Act in June 2000. The Act facilitates E-commerce and E-Governance in the country. The Act also establishes a regulatory framework and lays down punishment regimes for different cyber crimes and offenses. The problems generally faced by developing countries render it more difficult to effectively implement such "high tech" legislation as envisaged by the Model law. This article first gives a brief introduction to the Model law and an overview of the Information Technology Act. The second part points out the main differences in the Model law and the Information Technology Act regarding the provisions relating to Electronic signatures and E-contracts. The final part addresses the difficulties that might arise while implementing the Act in a social and economic context and stresses the need to promote electronic governance. It is argued that the lack of adequate training of law enforcement personnel leads to undesirable results, as demonstrated in the "first landmark case" in the history of cyber crimes.n TY - JOUR129-136$://000077926300016Al-Alawi, J. S. K.xrSpecific privatization issues applicable to water and electricity utilities in the Gulf Cooperation Council States DesalinationB;Most of the GCC States have attempted the path of privatization in recent years in order to relieve the financial burdens of capital expenditure from the government. A sudden rush towards privatization has resulted in unfortunate obstacles to most of the proposed privatization of utilities projects in the GCC States. The paper deals with specific economic, political and social issues that impact on the administrative and financial style of management in the GCC States which in turn has reflected on the performance and cost to the government and the public, as compared to utilities management elsewhere in the developed countries. A review of the forces which drive the GCC governments to the privatization process that took place and the obstacles which have hindered the progress towards successful privatization, with alternatives, in order to achieve the privatization goals and a high standard of service to the community at the least cost in order to support the economic and social development of the GCC States. Suggestions of steps towards a privatization process to ensure its success are also presented. The review also identifies some examples of successful and efficient independent authorities, with a comparison of the various types of utilities management, i.e, government, independent authority and private company showing the strength and weakness of each type. The social and the political implications of the privatization process have also been identified, with particular emphasis on tariffs and employees. The issue of ownership and funding of water and electricity utilities has been reviewed as most important commodity affecting the economic and social development of the country. Suggested recommendation is given towards balancing the risks if a decision is made to proceed with privatization projects. The paper concludes that successful privatization will depend on the ability of achieving better customer services and creating a base of highly trained productive employees and delivering the products at a lower cost than existing government or independent authorities.l 1998 Dec 15 120e 1-2 ISI:000077926300016r"Eric Deakins Stuart M Dillon 2002D=E-government in New Zealand: The local authority perspectivee<5The international Journal of Public Sector Managementf15 4/5 37509513558D>Internet Local government Success Comparative analysis StudiesIn New Zealand (NZ), there are plans afoot to create an e-government that will automate government-to-government and government-to-citizen interactions and allow anyone, anywhere to go online any time to obtain information, to complete transactions, and to communicate with their elected representatives, cheaply, quickly, and efficiently. A total of 16 key issues, which various authors argue are critical to the success of US e-government initiatives, are described and evaluated in light of the NZ e-government environment. The significance afforded to these issues by NZ local authority e-government policymakers when they implement their own e-government initiatives suggests that eight of the issues are considered significant, four are not considered significant, and four remain inconclusive at this time. Of the key issues, six are not well understood. It is also concluded that NZ local authorities are at an early evolutionary stage of e-government development. TY - JOURBruce W Dearstyneo 200182e-business, e-government & information proficiency$Information Management Journal35416Octobertb[Electronic commerce Information professionals Changes Records management Strategic planningxqInstitutions' growing reliance on digital information is leading to some profound changes in how they are organized and operate. The rising importance of digital information presents both unprecedented opportunities and unprecedented challenges for information professionals. Many of the developments in the information field are playing out at high speed within what might be called the digital triangle: e-commerce, e-business, and e-government. E-commerce includes all aspects of business and market processes that operate on the Internet. E-business denotes one in which strategic options have been transformed by the use of digital technologies. E-government refers to the emerging reliance of government on digital information to make information and services available and to engage citizens in a way that meets their needs and reduces apathy and suspicion about government.a TY - JOURBruce W Dearstyneo 2001ztThe view from the fast lane: The future of information from the perspectives of Fortune's fastest growing companies$Information Management Journal3524 April2+Information management Future ManycompaniesThe expansion of e-business, e-government, and e-commerce has dramatically increased both the societal importance of information and, thus, the societal importance of sound information management. This article presents a fresh view of the future of information from the perspective of technology and telecommunications companies identified in the 2000 annual Fortune magazine's survey of fastest growing companies. TY - JOUR 29-33$://000181487000004 Deb, G. K.@9Electronic governance - A vehicle for the new world orderl("Electronics Information & PlanningThe term e-governance has attained controversial status during the evolution of digital age. In fact, a common definition remains elusive. Some define e-governance as digital information and on-line transaction services to citizens. Others use the term to refer to electronic commerce, namely on-line procurement. At this stage in the evolution of digital economy and society "too narrow" a definition can contain opportunity and "too broad" a definition dilutes its value as a rallying force.This paper indicates emerging strategies a government adapts for computerisation of the State Government and its connectivity (if various departments to optimize their functionalities in terms of transparency, responsiveness and good governance by participation of citizens. It also indicates the future indications anti trends of using e-governance technology. The fact is that e-government has multiple dimensions. Mach dimension demands leadership, policy, economic competitiveness, education, digital citizen services, internal government operations, digital democracy and enabling technologies for each dimension. There are enough indications, harbingers and warning signs along these paths to begin to effectively navigate the terrain. Strategy, cross-coordination and know-how, all combined with a technology strategy to take the vision of e-governance to reality. Each initiative should be designed to leverage others e-government infrastructure, leveraging local on-line businesses attracting high tech industry and knowledge workers, creating e-communities and improving the quality of life. The connections among these variables are what create strategic advantage.This short paper outlines a vision and basic steps which government can and should be taking now for good e-governance with strategic vision in regard to ever growing digital age. It also includes projects being pursued by ER&DCI, Calcutta in achieving e-governance for the state. 1999 Oct271ISI:000181487000004435-447$://000084665100004Deshpande, W. R..(Language issues in Electronic Governance("Electronics Information & Planning 1999May-Junt26 8-9eISI:0000846651000040*Paul Raj Devadoss Shan L Pan Jimmy C Huang 2003PIStructurational analysis of e-government initiatives: A case study of SCOiDecision Support Systems343r 253February01679236d]Studies Government purchasing Electronic procurement Electronic commerce Statistical analysisiGovernments are eagerly looking toward a digital future, but their view is obstructed by the challenges they face in modernizing such vast enterprises. This case study discusses how a government agency developed and implemented an e-procurement system. In particular, the study findings suggest that in the initial stage of any e-government projects, having a tele-cooperation perspective would be useful as it provides a holistic view, focussing on the support of computer-mediated cooperation in a comprehensive sense. The data are analyzed using a structurational model, to identify issues in developing this initiative, and construct a framework to analyse future e-government initiatives.a TY - JOURyxw443-455$://000185830100006i Chadwick, A.XQBringing e-democracy back in - Why it matters for future research on e-governance$Social Science Computer ReviewThe author argues that contemporary digital information communication technologies (ICTs) facilitate new forms of e-government-enabled public sector policy making that enshrine some of the important norms and practices of e-democracy. The potential for linking e-democracy in civil society with e-government at the level of the local and national state is far from straightforward but nevertheless achievable. Following a consideration of the democratization effects of e-democracy and e-government, the author outlines how their norms and practices are converging in four principal areas: online consultations integrating civil societal groups with bureaucracies and legislatures, the internal democratization of the public sector itself, the involvement of users in the design and delivery of public services, and the diffusion of open-source collaboration in public organizations. These now feature as some of the core areas for research in this field and our broader understanding of how ICTs are reshaping governance, the state, and democracy. 2003 Wino214uISI:000185830100006i625-640$://000078118000002,%Chakravarti, A. K. Krishnan, A. S. A.a60Electronic governance and international scenario("Electronics Information & Planning 1998 Sepr2512ISI:000078118000002 2003 TY - JOUR*#Abdulrazzak Charbaji Tarik MikdashiJDA path analytic study of the attitude toward e-government in LebanonCorporate Governance1472070131p76The last two years have seen the growing interest in e-commerce and e-government in Lebanon. Through a review of literature and related studies, critical factors in peoples' attitude toward participation in e-government are uncovered. Empirical evidence indicates that Lebanese people are provided today with automated systems but they lack awareness of e-government. The cognitive dimension "awareness" is significantly related to the conative dimension "intention to use e-government" while the affective dimension "feelings" is less significant. The findings of the study reaffirm the importance of investigating future variables. [PUBLICATION ABSTRACT]XQElectronic commerce Corporate governance Government Studies Discriminant analysise343-355$://000172887700007Chen, Y. C. Gant, J.XRTransforming local e-government services: the use of application service providers& Government Information Quarterly 2001184tISI:000172887700007}|${zzYu-Che CHen James Perrye 200382Outsourcing for e-government: Managing for success,&Public Performance & Management Review264 404 June15309576\UOutsourcing Government agencies Information technology Studies Technological planningNGThis study offers both an analytical framework of and empirical evidence on the key management strategies and capacities for successful information technology (IT) outsourcing by public agencies. The analytical framework draws insights from studies on IT and public administration, public sector contracting out, and business information systems and IT outsourcing. Using the framework, the research examines IT outsourcing at three federal agencies. Data were collected through interviews and document review, which were analyzed using the variable-oriented comparative case method. In general, this study confirms the importance of management and capacity building in IT outsourcing. Moreover, the results offer specific guidance on IT outsourcing. First, public agencies need to take a long-term, strategic approach to managing IT outsourcing arrangements. Second, IT outsourcing should be considered a managed relationship rather than a traditional procurement. Last, the use of performance measurement with a service-level agreement is an important ingredient for successful IT outsourcing.l TY - JOUR Oscar Chungs 2003,&Government services, just a click away Taipei Review5324February(!Government Information technologybHBTaiwan has already won the distinction of having the best e-government in the world because of the accessibility and user-friendly services of its government websites. To keep that edge, the government is creating an environment favorable for infrastructure projects to reshape the future of Taiwan's information highways. TY - JOUR 69-70$://000180164000025 Ciment, M.>8A personal history of the NSF Digital Government Program Communications of the Acm 2003 Jan461nISI:000180164000025o 2002 TY - JOURNGJoris Claessens Valentin Dem Danny De Cock Bart Preneel Joos VandewalleB://000169173100001c Horton, F. W.The message of the medium - The risks and opportunities of migrating pre-electronic government information products to the Internets(!Journal of Government Information2 2001Jan-Feb0281SISI:0001691731000011 Hovy, Eduard 20030)Using an Ontology to Simplify Data Accesso Communications of the Acmo461 47-49$Wayne Huang J D'Ambra V Bhalla 2002ztAn empirical investigation of the adoption of egovernment in Australian citizens: Some unexpected research findings2+The Journal of Computer Information Systems431015 Fall08874417International Federal government Electronic commerce Customer relations Consumer attitudes Man machine interaction Models Studies PerceptionsBased on the dominant TAM theory in IT adoption, the current exploratory research studied the adoption of eGovernment in public citizens. The two constructs of TAM, PU and PEOU were main predictors of adoption behaviors of eGovernment in citizens. Although PU and PEOU have been widely used to study IT adoption issues and proved to be reliable predicators of IT adoption behaviors in much prior research, this study reported the unexpected research finding that was against the prediction of TAM theory. TY - JOUR268-290$://000183852000008 Hudson, J.XRE-galitarianism? The information society and New Labour's repositioning of welfareCritical Social PolicyIn recent years, claims that epochal shifts in the socioeconomic landscape demand a reappraisal of the welfare state have become almost commonplace and postmodern, post-Fordist and postindustrial perspectives on the welfare state have all found a place in academic literature. However, while each of these discourses has noted the role of technological change in enabling the emergence of new societal models, in general the significance of such change for social policies has been overlooked. This article argues that there are significant connections between notions of a technologically driven information society and New Labour's vision for welfare. In support of this claim it considers New Labour's outlook on the role of the state in contemporary society and some of the specific policy mechanisms being put in place to help ease the 'transition' to an 'information age' and offers the notion of 'e-galitarianism' as a label for their approach.e 2003 Maye232fISI:000183852000008 277-285$://000081653500005*#Hwang, S. D. Choi, Y. Myeong, S. H.e@9Electronic government in South Korea: Conceptual problemss& Government Information Quarterly 1999163ISI:000081653500005 Nigel Jacksons 200382MPs and web technologies: An untapped opportunity? Journal of Public Affairsn3e2p 124 MayB://000180285300002 Jaeger, P. T.Constitutional principles and E-govemment: an opinion about possible effects of Federalism and the separation of powers on E-govemment policies& Government Information QuarterlyThis paper examines how Constitutional principles, specifically the doctrines of Federalism and the separation of powers, relate to E-government policies and practices. Federalism and the separation of powers are essential elements of the Constitution and instrumental parts of the foundation of the government of the United States. This paper suggests that the move toward E-govemment, emphasizing the simplification of access to and the horizontal and vertical integration of government information and services, must be considered with regard to the doctrines of Federalism and the separation of powers. Finally, this paper offers recommendations of ways in which E-government can be implemented to minimize potential Constitutional problems by suggesting concepts that should be a part of all Federal E-govemment laws, guidelines, and policies. (C) 2002 Elsevier Science Inc. All rights reserved. 2002194iISI:000180285300002a> > 369-387$://000180285300003wDoty, P. Erdelez, S.\VInformation micro-practices in Texas rural courts: methods and issues for E-government& Government Information QuarterlyThis paper reports on an empirical study of the information behavior of governmental actors in rural Texas courts. The study used multiple data collection and data analysis methods to produce a rich, thick description of the participants' behavior which is contextualized and used to identify important challenges to e-government. The paper argues that moving beyond the silo-based approach to reporting and information technology implementation that characterizes the current policy environment can be done only with a strong and detailed understanding of governmental actors' job responsibilities and their information and communication patterns. Doing so is important to achieving the vision of e-government. (C) 2002 Elsevier Science Inc. All rights reserved.1 2002194rISI:000180285300003  20-45$://000181109300002nEdmiston, K. D.>7State and local e-government - Prospects and challenges.(American Review of Public Administration 2003 Mar331rISI:0001811093000021 31-+$://000183263200009 Eischen, K.0>7Andbra Pradesh: Lessons for global software developmentuComputerrlAlthough extremely poor economically, the Indian state of Andhra Pradesh has been a supplier of skilled software labor for more than a decade and is one of the most innovative sites in applying IT for social development. Many of AP's e-government programs are just beginning to fully take root, and they should have a significant impact in a relatively short time. 2003 Juny366oISI:000183263200009h 52-67$://000184045600004 Enticott, G.<5Researching local government using electronic surveysfLocal Government StudiesE-government is a theme central to the modernisation of public services and local government in the UK. An unintended consequence of the growth of ICTs is the potential for electronic research methods to replace traditional techniques, potentially resulting in efficiency savings for both researcher and researched. Their viability, however, remains untested. The article reports on the results of two related research exercises involving e-methods in local government research. Response rates from three different survey methods - internet, email and post - are compared. Whilst ICT based surveys proved to be effective research tools, the article also highlights problems of technological compatibility and sample bias. Poor ICT skills, out of date hardware and software and deficient ICT working practices were also experienced, particularly among elected members. These problems may also potentially prove to be a barrier in creating more joined up service delivery and raise questions relating to the pursuit of broader e-government goals. 2003 Sum 292hISI:000184045600004sb".295-314$://0001849681000050*Jaeger, P. T. Bertot, J. C. McClure, C. R.The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act& Government Information QuarterlyThe collection and analysis of personal information under the Foreign Intelligence Surveillance Act (FISA) has been significantly altered by the U.S.A. Patriot Act, and a proposed enhancement to the Patriot Act would create further changes. This article examines the original intent and scope of FISA, how the Patriot Act has dramatically modified the scope and meaning of FISA, and how the Patriot enhancement, if it were to be enacted into law, would create further significant alterations to FISA. The article explores the impact of these changes on information policy, especially in terms of the collection and analysis of personal information. The implications of these changes to FISA are examined in terms of a number of sources of personal information, including e-government, electronic and transactional records, and libraries. Finally, this article discusses the difficulty in determining the practical effects of these changes to FISA. (C) 2003 Elsevier Inc. All rights reserved. 20032035ISI:000184968100005 15-25$://000176148100003 Jensen, K. L.{Providing access to online government documents in an academic research library collection: A case study in the geosciences2$Science & Technology Libraries 200120 2-3 ISI:0001761481000034$Daniel J Jorgensen Susan Cable 2002^XFacing the challenges of e-goverment: A case study of the city of Corpus Christi, Texas("S.A.M. Advanced Management Journal673"15 Summer07497075D=Case studies Local government Cities Web site design Internet&Given the highly interdependent relationship between citizens and their local government, e-government Web sites would seem to be a natural. But creating an effective one can be a struggle in which e-business experience is often irrelevant. Based on a close look at Corpus Christi, TX's start-up pains, major challenges include control and coordination among city departments; service levels, including response times and interactive forms; maintaining fiscal and political support; and selecting the most appropriate and efficient technology.i TY - JOUR 66-+$://000166766700026M81Joshi, J. Ghafoor, A. Aref, W. G. Spafford, E. H.B://000185830100010e Kampen, J. K. Snijkers, K.B;E-democracy - A critical evaluation of the ultimate e-dream$Social Science Computer ReviewIn this article, the authors examine the possibilities of information communication technology and e-government to enhance democracy. The authors summarize the known problems of representative democracy and direct democracy and inquire whether e-government potentially can offer solutions to these problems. The authors conclude that a lot of problems in both representative and direct democracies remain unsolved and that e-government even can create new problems.  2003 Wint214eISI:000185830100010 /  Khuller, S. Kim, Donghwan Kim, Soonhee Klavans, J. Knapp, S. Koga, Takashi Koh, C. E.Kraemer, K. L.Krishnan, A. S. A. Lalk, G.Lambrinoudakis, C.Laskowski, M. S. Layne, K. Le, Taowen Leach, S. Lee, J. D. Lee, J. W. Lenk, K. Lenk, Klaus Levack, K. Liao, S. H. Liao, W. B. Lopez, J. Lorusso, T. Lowry, P. B. Lu, Wei Luling, Debra Ma, Feichen Mahler, J. Marche, S.Marchionini, G. Martakos, D Matsuki, K.Matsushima, M. May, C.McClure, C. R.McHenry, W. K. McMullen, S. McNeal, R. S.McNiven, J. D. Mecella, M. Medjahed, B.Meer, Andre van der Melideo, G.Melitski, JamesMicheletti, M.Mikdashi, Tarik Miranda, R. Misra, D. C. Missier, P. Molina, A. Moon, M. J. Morgan, F. Morphet, J.Mossberger, K.Moulton, L. H. Muir, A. Mullen, P. R. Mundy, Bryan Murata, Y. Myeong, S. H. Nardelli, E.Netchaeva, Irina Nettleton, S. Norris, D. F.Norris, Donald F Notess, G. R.Nugent, John D.Nunamaker, J. F. Okamoto, E. Omura, H. Oppenheim, C. Ouzzani, M.Owings, Kristin Pan, Shan L Paquet, G. Pardo, T. A. Parker, B. Peled, A. Pernul, G. Perry, James Philpot, A. Potter, A. Pratchett, L.Prattipati, Satya N Preneel, BartPrybutok, V. R. Quan, V. M. Ram, Sudha Regan, P. M. Roach, Ronald Robins, Greg Roy, J. Roy, Jeffrey Russell, S. Sakurai, N. Salem, J. A. Samet, H. Schedler, K.Scherlis, William L Schor, D. Schorr, H. Sepic, R.Shuler, John A Silcock, R. Snellen, I. Snijkers, K.Spafford, E. H. Stamoulis, D Steyaert, J. Stoker, G. Stolfo, S. J.Streib, Gregory Strejcek, G.Susman, Thomas M Swartz, Nikki Takano, Y. Talamo, M. Tanin, E.Teicher, Julian Theil, M.Thomas, John ClaytonThompson, C. S. Tigre, P. B. Tillman, Bob Tilman, BobTolbert, C. J.Toregas, CostisTraunmuller, R. Tsukamoto, K. Tsunoo, Y.Van der Meer, A. Van Eck, D.Van Winden, W.Vandewalle, Joos Verykios, V.Vidgen, Richard Vigoda, E.Waisanen, Bert Walsh, Neasa Wan, Y. C. J.Watson, Richard TWhitson, T. L.Williams, M. D.Winden, Willem van Wong, P. K. Woteki, C. E. Yang, K. F. Yared, H. Yi, H. Yoshida, Y. Zahng, JinZenilman, J. M. Zhang, J. H.\H175-180$://000172986100020n:3Tsukamoto, K. Matsushima, M. Matsuki, K. Takano, Y.$An experimental study on IPSec\VIeice Transactions on Fundamentals of Electronics Communications and Computer SciencesSince the impact of the recent rapid penetration of Information Technologies into the society is so tremendous, it is said that IT revolution is coming. Recognizing the above new waves, the Japanese Government is now promoting e-Government programs, and most enterprises are going to depend on the Internet to do their various activities. However, computer criminals, and other threats to security are increasing and becoming serious. Therefore, 'security' is the key for the Internet to be infrastructure of the future society in a true sense. There are many products for security controls, which are not necessarily compatible or interoperable. Interoperability is the basic requirement for infrastructures. In April, 2000, JNSA was organized by about a hundred IT companies. On the other hand, in October, 2000, LINCS was set up in Kogakuin University. The two organizations set up a Consortium to make experimental studies on IPSec interoperability*. This is the first report of the activities and intermediate (the first) results obtained. 2002 Jant E85A1cISI:000172986100020i$~ 80-93$://000166539800007n Coe, A. Paquet, G. Roy, J.F@E-governance and smart communities - A social learning challenge$Social Science Computer ReviewThe new information and communications technologies (NICT) and globalization have brought forth a period of great change. Globalization has triggered more intense economic and political interdependencies and has challenged fundamental assumptions about sovereignty and the role of the nation-state. As networks increasingly take hold and reshape the way people live, communicate, and work, the question of what kind of governance people will need in the new millennium is raised. Some elements of answers have been put forward under the general rubric of e-governance. It suggests a more community-based model of governance with greater connectivity being facilitated by new technology. Application of NICT focally leads to economic, social, and political transformations encapsulated by the new smart community movement. This article provides some preliminary mapping of how the collective intelligence of the communities would operate and how the new governance structures would work. 2001 Spr191ISI:000166539800007 2002 TY - JOUR"Neil Collins Patrick Butler4-The marketplace, E-government and E-democracyIrish Marketing Review07907362152t86269-278$://000172887700002M$Cresswell, A. M. Pardo, T. A.u^XImplications of legal and organizational issues for urban digital government development& Government Information Quarterly 20011840ISI:000172887700002- 60-61$://000181484700009 Cullen, R.@:Electronic government: Design, applications and management Online Information Reviewt 2003271iISI:000181484700009 2001 TY - JOUR Adrian Dales,%Letters from the Corporanian war zone$Journal of Information Science13527460275C 351HBThe challenges of e-government in the public sector are discussed.60Policy making Public sector Technological change42183-187$://000176977000004 Tsunoo, Y.,%128bit block cipher - CIPHERUNICORN-Ad Nec Research & Developmentd^NEC has succeeded in developing a high-strength cipher CIPHERUNICORN-A. The CIPHERUNICORN-A is a common key cipher system to provide encryption with 128-bit data as one block. The master key length can be selected from 128, 192 and 256 bits. This specification is compatible with the Federal Information Processing Standard (FIPS) for the Advanced Encryption Standard (AES), FIPS-197. This standard specifies Rijndael as a FIPS-approved symmetric encryption algorithm that may be used by U.S. Government organizations (and others) to protect sensitive information. In August 2000, fifteen AES candidates proposed in response to a worldwide public call have been narrowed down to five include Rijndael. NEC used the cipher strength evaluation support system to conduct an objective evaluation of the CIPHERUNICORN-A and five finalists. This evaluation has demonstrated that the CIPHERUNICORN-A has a safety equal to or greater than that of all the AES candidates. Furthermore, in July 2000, CIPHERUNICORN-A was submitted to Cryptography Research & Evaluation Committees (CRYPTREC) in order to be nominated for a Japanese governmental standard, because the objectives of the CRYPTREC project are to make lists of cryptographic techniques for a common security basis to the Japanese e-Government of which the infrastructure and primary systems are to be implemented by FY 2003. 2002 Jul 433rISI:000176977000004407-419$://000182869000008&Van der Meer, A. Van Winden, W.f_E-governance in cities: A comparison of urban information and communication technology policiesRegional StudiesThroughout Europe, urban information and communication technology (ICT) policies are becoming more significant. Using examples from various cities, this paper describes and analyses the local manifestation and dynamics of the information society. In a conceptual framework, we make a distinction between three interdependent types of 'footprints' of ICTs in urban areas: access, content, and infrastructure. For each of these dimensions, we describe and compare current urban ICT policies. We focus on the way local governments involve other urban actors in the design and implementation of ICT policies. Although cities feel the need to engage in new types of strategic partnerships, they are struggling to find appropriate partnership models. 2003 Jun374ISI:000182869000008 Vigoda, E. 2002rlFrom responsiveness to collaboration: Governance, citizens, and the next generation of public administration"Public Administration Review625n527-540Sep-OctISI:000178361900002The evolution of the New Public Management movement has increased pressure on state bureaucracies to become more responsive to citizens as clients. Without a doubt, this is on important advance in contemporary public administration, which finds itself struggling in an ultradynamic marketplace. However, together with such a welcome change in theory building and in practical culture reconstruction, modern societies still confront a growth in citizens' passivism; they tend to favor the easy chair of the customer over the sweat and turmoil of participatory involvement. This article has two primary goals: First to establish a theoretically and empirically grounded criticism of the current state of new managerialism, which obscures the significance of citizen action and participation through overstressing the (important) idea of responsiveness. Second, the article proposes some guidelines for the future development of the discipline. This progress is toward enhanced collaboration and partnership among governance and public administration agencies, citizens, and other social players such as the media, academia, and the private and third sectors. The article concludes that, despite the fact that citizens are formal "owners" of the state, ownership will remain a symbolic banner for the governance and public administration-citizen relationship in a representative democracy. The alternative interaction of movement between responsiveness and collaboration is more realistic for the years ahead.V9HA's remarks: E-Governance ://000178361900002 Bert WaisanenS 2002F?The future of e-government: Technology-fueled management tools\PM. Public Management8456Jun 20020033361182Municipal government Technological change InternetWaisanen discusses how the next generation of e-governance tools may be closer than one thinks. E-goverance is composed of technology, people and local governments. TY - JOUR"HA's remarks: E-Governance"Richard T Watson Bryan Mundy 20016/A strategic perspective of electronic democracyD>Association for Computing Machinery. Communications of the ACM441p27January00010782NHInternet Information dissemination Government agencies Customer servicesThe goal of electronic democracy is to deploy information technology to improve the effectiveness and efficiency of democracy. A hierarchy of skills development provides a framework for guiding this learning process. In this strategy, the phases to initiation, infusion and customization are mapped out. Providing citizens with a single point of access to government information and Web-enabing government payments are the critical initial goals. During the Infusions stage, nearly all governments adopt the principles of e-government. During customization, e-democracy implements a one-to-one relationship between the citizens and government. TY - JOUR.~-, 24-27$://000180164000009.*$Marchionini, G. Samet, H. Brandt, L.Digital government Communications of the Acm0 2003 Jan461.ISI:000180164000009n339-357$://000179473000008McHenry, W. K.PJUsing knowledge management to reform the Russian Criminal Procedural CodexDecision Support Systems 2003 Feb343ISI:0001794730000081581-593$://000166067700004L McMullen, S.b[US government information: selected current issues in public access vs. private competition(!Journal of Government Information 2000Sep-Octn275ISI:000166067700004 52-70$://000181557400004.D>McNeal, R. S. Tolbert, C. J. Mossberger, K. Dotterweich, L. J.>7Innovating in digital government in the American statesSocial Science Quarterly 2003 Mar3841ISI:0001815574000042 40-+$://000166766700023aMecella, M. Batini, C.F@Enabling Italian e-government through a cooperative architectureComputerThe Italian government is using the successes and failures of previous e-government networking projects to develop a unitary network that links all public administrations. 2001 Feb342ISI:000166766700023*$Andre van der Meer Willem van Winden 2003f_E-governance in cities: A comparison of urban information and communication technology policiessRegional Studies374" 407 June00343404PIStudies Information technology Urban areas Local government Public policyxrThroughout Europe, urban information and communication technology (ICT) policies are becoming more significant. Using examples from various cities, this paper describes and analyzes the local manifestation and dynamics of the information society. In a conceptual framework, a distinction is made between 3 interdependent types of footprints of ICTs in urban areas: access, content, and infrastructure. For each of these dimensions, current urban ICT policies are described and compared. Although cities feel the need to engage in new types of strategic partnerships, they are struggling to find appropriate partnership models. TY - JOURJames Melitski 2003xqCapacity and e-government performance: An analysis based on early adopters of internet technologies in New Jerseyu,&Public Performance & Management Review264 376 June15309576Public administration Internet Studies Public officials Information technology Public sector Performance evaluation Statistical analysisThis article outlines factors for public managers at the center of debates about information technology (IT) and develops a model for electronic government (e-government) implementation based on an examination of four agencies that were early adopters of Internet technologies in New Jersey state government. The agencies were selected using a delphi technique through a survey of public managers in New Jersey State, and the data were collected through 40 semistructured interviews. The purpose is to determine the types of initiatives and investments in IT and related capacity building public agencies should emphasize to increase the performance of their e-government initiatives. This research discusses seven internal IT capacity factors and then examines relevant research questions and hypotheses. Based on a content analysis of interview transcripts, the article examines the relationship between IT capacity and e-government performance and discusses implications for further research.a TY - JOUR, 2&  'v191-204$://000184021000005nKarim, M. R. A.i^WTechnology and improved service delivery: learning points from the Malaysian experience6/International Review of Administrative SciencesaZSThere is a rising tide of 'digital' citizens now clamouring for more and better government services and these expectations have profound implications on the delivery of services. Many governments have thus undertaken major transformation processes that maximize the utilization of information and communication technologies through e-government initiatives aimed at facilitating a collaborative and efficient administrative environment and enhance delivery of government services. Challenges facing e-government are varied and multi-faceted and require innovative uses of technologies to ensure that services can be provided to citizens in a seamless fashion. The article also describes the Malaysian experience in implementing e-government by highlighting several of the key programmes undertaken and the lessons learned. It is also imperative for governments to actively and continuously monitor and measure e-government outcomes against targeted key performance indicators as well as to leverage on international benchmarking to assess their position globally in order to identify and address major gaps. 2003 Jun6926ISI:000184021000005o 59-61$://0001777578000360 Kawalek, P. `YThe remaking of public services: an international review of the potential of e-government& Irish Journal of Medical Science 2002Jul-Sep 1713Suppl. 1ISI:000177757800036293-307$://000172887700004("Kaylor, C. Deshazo, R. Van Eck, D.TMGauging e-government: A report on implementing services among American cities& Government Information QuarterlyMunicipalities face a dilemma as they pursue technologically enabled modes of providing traditional services. The planning stages of e-government amount to triage: which specific municipal functions and services can a municipality afford to implement (or which services can they afford not to implement) given the costs of technology and technological capability? Little in the way of defining the leading edge of innovation among cities exists. To date, the literature on e-government "best practices" tends to stress creating standards for evaluating web-enabled services rather than for benchmarking the actual status of e-government implementation. In other words, a well-developed literature is emerging around standards by which municipal websites can be evaluated such as navigability and content standards. These standards do not give us insight, however, into the specific functions and services as they emerge on municipality websites. As a means toward addressing this lacuna, the authors created a rubric for benchmarking implementation among cities nationwide using a broad range of functional dimensions and assigning municipalities "e-scores." In this paper, the authors describe these efforts, their approach and their findings. (C) 2001 Elsevier Science Inc. All rights reserved. 2001184ISI:000172887700004e Keating, M.( 2001Can government cope?2+Australian Journal of Public Administrationt603t 98-103 SepnISI:000171191200010 This article was originally presented as a paper to the National Conference of the Institute of Public Administration Australia on 1 December 2000. It considers why governments have adopted a more market-oriented approach to governance, concluding that this change in means has generally helped them to achieve their preferred courses of action. However, the principal threats to government capacity are political not technical, and the article also discusses the limitations of market-based policies in this respect.1V9HA's remarks: E-Governance ://000171191200010 179-181$://000176249900001t Kernaghan, K.ijcSymposium on electronic governance: Implications for politicians and public servants - Introduction6/International Review of Administrative Sciences' 2002 Jun 682ISI:000176249900001Soonhee Kim Donghwan Kim 2003|uSouth Korean public officials' perceptions of values, failure, and consequences of failure in e-government leadership,&Public Performance & Management Review264S 3606 June15309576xrPublic officials Internet Models Government Organizational learning Computer security Studies Statistical analysisElectronic government holds the potential to provide a long list of benefits, including easier access to public information, enhanced citizen involvement, more efficient public service, and increased accountability. This article introduces a competing values approach as a conceptual framework for identifying e-government value and describing potential e-government effectiveness models: organizational learning, digital democracy, information security, and cost efficiency. Using data from a survey of South Korean public officials, this article identifies e-government values as perceived by public officials. This research also analyzes public officials' perceptions of partial failures in their e-government efforts and appropriate consequences for failing to achieve e-government goals. The article concludes with a number of suggestions for e-government effectiveness and management leadership.a TY - JOUR 2003 TY - JOURZSAccess to government information in Japan: a long way toward electronic government?W& Government Information Quarterly201y 47-62E Koga, Takashif_http://www.sciencedirect.com/science/article/B6W4G-4805BSD-4/2/e8f444e6ceabd006d0e6092e450d2a54 34-39$://000182627800005e Koh, C. E. Prybutok, V. R.nhThe three ring model and development of an instrument for measuring dimensions of E-government functions.'Journal of Computer Information SystemsL 2003 Spr433ISI:000182627800005:<b(!X Klaus Lenk 2002LEElectronic service delivery - A driver of public sector modernisationbInformation Polity7{ 2,3\ 87-96\15701255~xModernization Studies Public sector Electronic documents Document delivery Information technology Technological planningEfforts to improve the delivery of public services with ICT are older than the recent explosion of the Internet and the emergence of the concept of e-Government. Innovative Electronic Service Delivery could well become a driver of the modernisation process in government. The opportunities are still clouded by a lack of clear visions and of generic reference models of Electronic Service Delivery. Also, instead of taking a joined-up approach to citizen services, parochial approaches still prevail in many countries. This contribution deals first with some of the early efforts to create one-stop government services. From there a reference model for electronic services is sketched. It identifies several phases of a typical citizen-government transaction, and it provides a checklist of the various requirements for Electronic Services Delivery. It furthermore comprises an organisational architecture for citizens' services which enables single-window access to all administrative services via targeted "front offices". [PUBLICATION ABSTRACT]i TY - JOUR 8-+$://000181265700009 Levack, K.<6The E-Government Act of 2002: A stab at cyber securityEcontent 2003 Mar 263ISI:000181265700009521-532$://000182782200003 60Liao, S. H. Cheng, C. H. Liao, W. B. Chen, I. L.`ZA web-based architecture for implementing electronic procurement in military organisations Technovation 2003 June236.ISI:0001827822000030229-252$://000179473000002>8Lowry, P. B. Albrecht, C. C. Nunamaker, J. F. Lee, J. D.Evolutionary development and research on Internet-based collaborative writing tools and processes to enhance eWriting in an eGovemment settingDecision Support Systems 2003 Feb0343PISI:000179473000002P 2002 TY - JOUR2,Wei Lu Jia Du Jin Zahng Feichen Ma Taowen Le$Internet development in China$Journal of Information Science13527460283r 207uThis paper describes the status of Internet development and application in China. It introduces the Chinese search engines as well as 4 main domestic networks connected to the Internet and analyses Internet applications in 5 major fields in China: e-government, e-commerce, distance education, distance medical treatment, and digital library. It also discusses China's Internet management and related issues and problems and provides an overview of Internet development in China.erkStudies Internet Systems development Search engines Electronic commerce Distance learning Digital librariesu Debra Luling 2001F@Taking it online: Anyway, anyplace, anytime...Tennessee anytime4.The Journal of Government Financial Management502t42 Summer1533138560State government Internet Technological planningIn October 2000 the State of Tennessee took a giant step into the digital age of e-government when officials debuted the online driver license renewal and change of address services to citizens. Tennessee residents can now renew their driver's license or change their address in the Department of Safety's Division of Motor Vehicle records through an interactive process on the Internet. This online service allows citizens to transact business with the state from their homes, offices or local libraries at www.TennesseeAnytime.org. The process of moving Tennessee citizens out of line and putting them online did not happen overnight. An electronic government must begin with a vision. In Tennessee, visionary leadership, coupled with thoughtful planning and supervision, evolved into a useful vehicle for delivering valuable government service. The internal groundwork was first laid in the Governor's Statewide Strategic Plan in 1998 calling for the development of a statewide digital strategy. For Tennesseans it began with the Governor's State of the State address in February 2000, when Governor Don Sundquist called upon state employees to move Tennessee into digital government.i TY - JOUR326-349$://000177414400004Mahler, J. Regan, P. M.>7Learning to govern online - Federal agency Internet use.(American Review of Public Administration 2002 Sep323LISI:000177414400004 74-86$://000182634300006 Marche, S. McNiven, J. D.HBE-government and e-governance: The future isn't what it used to bed]Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration3 2003 Mar201ISI:000182634300006  Fletcher, Patricia Diamond 2002d]The Government Paperwork Elimination Act: Operating Instructions for an Electronic Government4-International Journal of PublicAdministration255723-736 Gasco, M.s 2003HBNew technologies and institutional change in public administration$Social Science Computer Review211o 6-14 SprdISI:000180449200002This article aims to study and analyze, from a multidisciplinary point of view, the organizational and institutional transformations that public administration is experiencing due to a country's transition to the information and knowledge society. Three specific goals are pursued: (a) studying the use of new technologies in the public administration, (b) studying the impact brought about by the use of new technologies by the public administration, and (c) studying the institutional changes caused by the use of these technologies. To achieve these goals, three guiding lines are considered: first, the term governance; that is, the collection of institutions and rules that set the limits and the incentives needed for the constitution and functioning of interdependent networks of actors (government, private sector and civil society actors); second, the new institutionalism perspective; and finally, the relationship between technology and organizational and institutional change.bEHA's remarks: Case study, E-Governance ://000180449200002i 5-18$://000180801800002o*$Gibbs, J. Kraemer, K. L. Dedrick, J.d^Environment and policy factors shaping global e-commerce diffusion: A cross-country comparisonInformation SocietyngThis article examines the key global, environmental and policy factors that act as determinants of e-commerce diffusion. It is based on systematic comparison of case studies from 10 countries-Brazil, China, Denmark, France, Germany, Mexico, Japan, Singapore, Taiwan, and the United States. It finds that B2B e-commerce seems to be driven by global forces, whereas B2C seems to be more of a local phenomenon. A preliminary explanation for this difference is that B2B is driven by global competition and MNCs that "push" e-commerce to their global suppliers, customers, and subsidiaries. This in turn creates pressures on local companies to adopt e-commerce to stay competitive. In contrast, B2C is "pulled" by consumer markets, which are mainly local and therefore divergent. While all consumers desire convenience and low prices, consumer preferences and values, national culture, and distribution systems differ markedly across countries and define differences in local consumer markets. These findings support the transformation perspective about globalization and its impacts. In terms of policy, the case studies suggest that enabling policies such as trade and telecommunications liberalization are likely to have the biggest impact on e-commerce, by making ICT and Internet access more affordable to firms and consumers, and increasing pressure on firms to adopt e-commerce to compete. Specific e-commerce legislation appears not to have as big an impact, although inadequate protection for both buyers and sellers in some countries suggests that mechanisms need to be developed to ensure greater confidence in doing business online. 2003Jan-Mar191ISI:000180801800002201-206$://000174857500003VOGo, V. F. Quan, V. M. Chung, A. Zenilman, J. M. Moulton, L. H. Celentano, D. D.xrBarriers to reproductive tract infection (RTI) care among Vietnamese women - Implications for RTI control programs$Sexually Transmitted DiseasesBackground: Vietnamese women may be especially vulnerable to reproductive tract infections (RTIs) and their biological and social sequelae. Few data are available on the prevalence of and health-seeking behavior for RTIs among women in Vietnam.Goal: To assess prevalence of RTI symptoms, describe treatment-seeking behaviors, and identify barriers to care among Vietnamese women.Study Design: A population-based survey was conducted among 1163 Vietnamese women aged 18 years to 49 years.Results: Five hundred seven women (43.6%) reported RTI symptoms in the previous 6 months, including abnormal vaginal discharge (78.3%), lower abdominal pain (46.7%), and genital ulcers (3.6%). Sixty-four percent of these women sought care at some type of medical venue: health station (i.e., government clinic; 24.7%), hospital (15.8%), pharmacy (15.2%), or private doctor (8.1%). The remaining women ignored symptoms (24.8%) or were self-treated (11.4%). In multivariate analysis, stigma associated with sexually transmitted infections (odds ratio [OR] = 1.83; 95% confidence interval [CI] = 1.25-2.70); not seeking informal advice (OR = 2.90; 95% CI = 1.82-4.62); mildness of symptoms (OR = 3.01; 95% CI = 1.45-6.23); absence of perceived morbidity (OR = 3.56; 95% CI = 2.20-5.77); and short duration of symptoms (OR = 2.53; 95% CI = 1.04-6.16) were significantly associated with ignoring RTI symptoms.Conclusion: A substantial number of women in northern Vietnam who reported RTI symptoms did not seek care. Interventions to raise awareness about RTI symptoms and their consequences, dissipate negative stereotypes, and encourage open discussion about RTIs should facilitate appropriate care-seeking for RTIs. 2002 Apr294ISI:000174857500003e* Whitson, T. L. Davis, L. 2001|vBest practices in electronic government: Comprehensive electronic information dissemination for science and technology& Government Information Quarterly182t 79-91nISI:000168470100002http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6W4G-42YDMD9-2-1&_cdi=6542&_orig=browse&_coverDate=04%2F01%2F2001&_sk=999819997&view=c&wchp=dGLbVtz-zSkWb&_acct=C000033618&_version=1&_userid=634332&md5=c846fafdecce037454db2d085329a62e&ie=f.pdf Wong, P. K.0 2003NGGlobal and national factors affecting e-commerce diffusion in SingaporebInformation Societyl191t 19-32tJan-MariISI:000180801800003This article provides a broad overview of the likely global/regional contextual factors and unique national characteristics that influence e-commerce diffusion in Singapore. Our analysis suggests that Singapore is likely to be a very fast adopter of e-commerce applications that have relatively proven business models in other advanced countries. In particular, advanced manufacturing clusters in Singapore with strong global supply chain links to advanced countries (especially electronics), logistics and transportation services, and other global market-oriented, business-to-business (B2B) industries are likely to be the most aggressive in adopting e-commerce applications. In contrast, we predict that Singapore will be less likely to innovate new e-commerce technologies or pioneer revolutionary e-commerce applications with radical global impacts, due to the small local market and the inadequate development of an information and communications technologies (ICT) entrepreneurial community with extensive network links to Silicon Valley and other entrepreneurial hot spots. Singapore is also unlikely to be a leader in large-scale business-to-consumer (B2C) e-commerce applications and mass consumer contents publishing. Our review of government policy initiatives to promote e-commerce suggests that although they are by and large in the right direction, they are unlikely to have significant impact until proven e-commerce models have emerged and competitive pressure start to be felt by companies. A possible exception is "e-government" applications. In contrast, we identify a number of areas where government policy initiatives have been a bit slow, notably in liberalizing the telecommunications services sector and in promoting technology entrepreneurship. Our review of the available empirical evidence on recent e-commerce diffusion trend and pattern in Singapore appears to be consistent with this analysis.rd]http://weblinks2.epnet.com/externalframe.asp?tb=1&_ug=dbs+slh+sid+298DC40A%2D3F2A%2D4589%2DA5B9%2DCFFB36D5A531%40sessionmgr2+89C9&_uh=btn+N+db+slh+idb+slhish+jdb+slhjnh+op+phrase+ss+ID++1hq+A6DF&_us=dstb+KS+fcl+Aut+or+Date+ri+KAAACB1D00000418+sl+%2D1+sm+KS+1DE3&_uso=db%5B0+%2Dslh+hd+0+op%5B0+%2D+st%5B0+%2DJN++%22Information++Society%22++and++DT++20030101+tg%5B0+%2D+838B&fi=slh_9459480_AN&tp=PC&bk=R&tn=11&lpdf=true&pdfs=89K&es=cs%5Fclient%2Easp%3FT%3DP%26P%3DAN%26K%3D9459480%26rn%3D3%26db%3Dslh%26is%3D01972243%26sc%3DR%26S%3DR%26D%3Dslh%26title%3DInformation%2BSociety%26year%3D2003%26bk%3D&fn=1&rn=3r Yang, K. F.( 2003B;Neoinstitutionalism and e-government - Beyond Jane Fountain$Social Science Computer Review214o432-442\ Win0ISI:000185830100005This article addresses the evolution and implementation of e-government with a neoinstitutional perspective. It starts with a critique on Jane Fountain's technology enactment framework in that the framework fails to show how elected officials, public administrators, and citizens can facilitate e-government toward better democratic governance. This problem reflects the immaturity and ambiguity of neo-institutionalism in accounting for institutional change. The author argues that a balance between agent and institution, between strategic choice and institutional constraint should be maintained in analyzing the evolution of e-government as a long-term institutional change. This balanced approach would give public administration a more optimistic future of e-government.V9HA's remarks: E-Governance ://000185830100005I163-184$://000176147000003 Zhang, J. H.VOWill the government 'serve the people'? The development of Chinese e-governmentnNew Media & SocietywIn the wake of globalization, the idea of electronic government (e-government) has become an integral part of modernization efforts undertaken by countries with a variety of political systems. This article will examine how it is being pursued in the People's Republic of China (PP,C), in order to contribute to our understanding of how e-government works in a non-liberal democratic polity. The analysis will start by focusing on the issues of how the Chinese understand the concept of e-government, continue by looking at what is actually being done by the state for the purpose of establishing it, and finish with a discussion of the methods that can best be used to assess the achievements and problems that are being met.n 2002 Junh4e2oISI:000176147000003mZvJanice Burn Greg Robinse 2003TMMoving towards e-government: A case study of organisational change processesf& Logistics Information Management161\ 25-35n09576053VOInternet Strategic planning Organizational change Management Government StudiesThis paper looks at an online strategy project at Legal Aid in Western Australia. It begins with an overview of e-government and the Western Australian Government context, and then discusses the research model and methodology. It also gives a background to the case and analyses the change management process against a comprehensive model of business process change. The paper concludes with some lessons learned and future directions for research in this area. TY - JOUR389-405$://000180285300004 Carlitz, R. D. Gunn, R. W.4-Online rulemaking: a step toward E-governancer& Government Information QuarterlyxrThe adoption of electronic rulemaking by many federal agencies provides an opportunity for a greatly enhanced public role-both in terms of the numbers of people who might participate and the depth of their possible participation. This step towards E-governance poses several challenges for agencies: how they should structure their proceedings, how they can process the comments received and how they can foster and take part in the online communities of interest that will result from this activity. The online tools that may be applied to rulemaking and its ancillary activities-advisory committees, advanced notices of proposed rulemaking and enforcement-can also be used at earlier stages of the legislative process to increase public interest, involvement and commitment. This approach is relevant for all levels of government and for any issue on which public hearings are held or public comment solicited. It can provide an efficient and effective nonadversarial process in which officials and members of the public can mutually define problems and explore alternative solutions. (C) 2002 Elsevier Science Inc. All rights reserved. 2002194ISI:000180285300004271-300$://000181927200005iChadwick, A. May, C.Interaction between states and citizens in the age of the internet: "e-government" in the United States, Britain, and the European UnionF@Governance-an International Journal of Policy and Administration$We examine the origins of the recent shift towards "e-government" in three cases: the United States, Britain, and the European Union. We set out three heuristic models of interaction between states and citizens that might underpin the practice of "e-government." Focusing on U.S., British, and European Union initiatives, we undertake a comparative analysis of the evolution of key policy statements on e-government reform in national (and supranational) government. We conclude that the democratic potential of the Internet has been marginalized as a result of the ways in which government use of such technology has been framed since the early 1990s. An executive-driven, "managerial" model of interaction has assumed dominance at the expense of "consultative" and "participatory" possibilities.  2003 Apr 1621ISI:000181927200005I